Account Director, Client Experience

Weber Shandwick Chicago has an exciting opportunity for an Account Director to join our Corporate/Enterprise team. We are looking for an engaging, curious and collaborative person with outstanding client service and interaction skills, as well as proven analysis, writing, strategic planning, media relations and digital/social media acumen to help drive the growth and success of a variety of accounts.
Responsibilities: Developing public relations action plans; program goals; and earned /social media campaigns, targets and pitch angles that require input from senior team leadershipPlay day to day account lead for B2B, financial sector and professional services accountsManaging teams and collaborating/responding to clientsResearching and writing briefing materials for client executivesWriting and editing press materials, key message documents, briefing materials, blog posts and pitch lettersStaying abreast of current industry news and trends, and sharing that information with account team membersDeveloping and managing timelines and weekly action plans to ensure all deadlines on client programs are metBreaking down and managing detailed tasks with the account team associated with planning and implementing special public relations events such as press conferences and media tripsAnticipating and proactively offering solutions to senior team leadership for executional issues specific to assigned programsInteracting with senior management and providing input into tactics and strategiesCultivate and enhance collaborative working relationships with media through regular communicationsPersuasively pitching media and securing high-profile coverage for clientsUnderstanding client objectives and priorities to help shape story anglesBasic Qualifications: 6+ years of communications experience, preferably in an agency environmentUnderstanding of and experience working with professional and financial services companies, financial markets and productsExcellent communication/presentation skills; verbal and writtenStrong attention to detail and project management skillsSocial media literacy with the ability to identify and recommend social program elementsAbility to multi-task effectively and work within tight deadlinesAbility to work independently and as part of a team to meet deadlines and client expectationsConfident and comfortable presenting in front of groupsMedia relations experience for financial and professional services accounts is a plusThe Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: MedicalVision401k (with employer match)Tuition ReimbursementJuice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soulShort-Term DisabilityPaid Employee Family LeaveFamily Building BenefitWeber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. #LI-JP1 We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at ****** . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered. Weber Shandwick is looking for a Senior Manager, Client Experience, to join our Tech and Corporate practices on the West Coast. The ideal candidate has experience with and a passion for B2B comms, including B2B technology, with strong project and campaign management skills including experience managing workstreams and clients spanning offices and time zones. In addition, the candidate will bring earned media expertise to lead and support workstreams that lean heavily on proactive, creative storytelling.
Responsibilities: Serve as a primary day-to-day client contact, provide tactical counsel, manage workflows, lead projects, and anticipate needs of the client and teamServe as a key day-to-day player in the fast growing West Coast and North America technology practice in addition to contributing to the strength of the West Coast and North America Corporate practice.Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholdersGenerate story ideas and topic angles, draft media relations materials, and pitch media to land earned coverageTrack status of account activities and take a lead role in proactively sharing updates with clientsAssist in account budgeting recommendations and ongoing trackingServe as a role model to team members and delegate tasks as appropriate while still remaining accountable for outcomesBasic Qualifications: BA or BS in communications or related field6-7 years of related communications experienceExperience in the technology sector, ideally enterprise technology.Ability to think critically about account work, ask questions as needed and effectively solve problemsExceptional judgment when working with team members, client contacts and partnersBe a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programsExcellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levelsStrong time management skills and attention to detailAbility to adapt quickly to changesDemonstrates potential to lead multiple accounts and interact with senior level clientsDesire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organizationProficiency in Microsoft Office Suite, online services, and AP style writing is essentialAdditional Qualifications: Strong oral and written communication skillsStrong time management skills and attention to detailFamiliarity with Cision and other PR toolsResults-orientedTeam playerSelf-starter who accepts "ownership" of their own work but can also take directionThe Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: MedicalVision401k (with employer match)Tuition ReimbursementJuice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soulShort-Term DisabilityPaid Employee Family LeaveFamily Building Benefit[California] Salary range: $89,000 – $105,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. #LI-SK1 We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at ****** . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered. We are seeking a Senior Associate, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Senior Associate, you will work closely with senior and junior staff members across several teams to provide counsel and manage day-to-day work, in addition to serving as a key client contact.
As a successful Senior Associate, you will be a strong leader with excellent writing and communications skills and an ability to translate client needs into project plans. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical experience.
Responsibilities: Contribute to account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budgetManage project management initiativesHelp manage development and revision of client deliverables, ensuring all activities are moving forward and are within deadlinesLeverage traditional media as well as influencers and digital/emerging technologies for PR programmingAssist in developing a range of external and media materials including press releases, key message documents, pitches, social media content, etc.Support event and activation logistics in a variety of settingsAssist in setting and meeting campaign measurement and evaluation criteriaAssist in financial management for clients, including development of invoices and activity reportsQualifications: Pharmaceutical communications experienceExperience with pharmaceutical regulatory processFluency and/or familiarity with digital and social mediaExperience working on multi-disciplinary (holistic) communication initiativesStrong budgeting and financial management skillsExperience with clients and accounts that are measurement and evaluation drivenStrong presentation skills, poise, and professionalismBasic Qualifications: At least 2 years' experience in public relations at an agency or corporate in-house (healthcare experience required)BA or BS in Public Relations, Communications, or in a related fieldThe Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: MedicalVision401k (with employer match)Tuition ReimbursementJuice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soulShort-Term DisabilityPaid Employee Family LeaveFamily Building BenefitWeber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. #LI-JR2 We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at ****** . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered. The Baltimore office of Weber Shandwick is seeking an enthusiastic, driven digital strategist to join our high-energy, high-performance team.
The ideal candidate should have a passion for digital innovation and telling brand stories across digital platforms. To be successful in this role, this individual has a solid digital marketing or background that includes ideating digital content, analyzing results and developing digital-specific project plans. The candidate will have the ability to successfully collaborate and thrive in a fast-paced environment, with responsibility across all aspects of the work we do – from helping to build digital strategies to constructing efficient editorial calendars and concepting social posts.
If that is you, let's talk!
What we're looking for: Experience in integrated digital marketing strategy and executionAbility to build fully-integrated strategies for major campaigns, product launches and digital assets for the world's biggest brandsUnderstanding of performance marketing tactics focused on resultsBackground in demand gen, lead gen and social media marketingExperience in conducting research of various types such as; market landscape, persona, competitor and content researchExperience in development of project plans, calendars, and workflow processesAbility to brainstorm and pitch compelling ideas for performance campaigns and projectsDeep experience within cross-channel digital marketing strategies, working closely with different teams including creative, media, planning and PRStrong understanding of digital analytics, measurement and performance-driven insightsExperience within B2B marketing (specifically in tech, healthcare, manufacturing, energy, finance or higher education, etc.)Keen interest in staying current with industry trends and updates that directly and indirectly affect our clients and our digital practiceThe Essentials: Thinking: Seeing the forest through the trees for our clients and not getting caught in the minutia. Intellectual curiosity and creativity is a must.Communication:Speak, write and edit succinctly and compellingly.Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.Management: Meet deadlines, put out fires and multi-task. Work fast and work well.Interpersonal: Collaborate well and play nice, whether it's in a team, with other teams or independently.Passion: Determined to deliver high-quality work, to build close client relationships, to execute effectively, and to be motivated by the work.Technical: Skills in Microsoft Office Suite (Word, Excel, Powerpoint), Analytics tools (Google Analytics, OpenGraph and Insights), research & execution tools (Hootsuite, Brandwatch). Media databases and social tracking tools are a bonus.Detail-Oriented: Whether it's a strategy presentation or monthly reporting insights, attention to detail and a commitment to delivering clear and precise work is essential.Spark: Understand what sets you apart.Growth: Recognizing where you can grow and be open to learning opportunities.Additional Responsibilities: Be the lead strategist for digital clientsBe a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client successProvide client counsel while serving as a strategic driver for client meetings and presentationsExpand the digital deliverables and offerings for our teamAssist in the development and implementation of paid, owned and earned programsEfficiently manage client and team resources and deliverables around major campaigns and projectsWrite content briefs and develop project timelinesManage multiple projects at various stages simultaneously, while managing budgets and staffing around programs and campaignsHave excellent organization and time management skillsHave very strong written and verbal communications skillsBe able and eager to quickly learn new systems, tools, approaches and platformsEffectively manage client and team expectations around timelines, work, and deliverablesBasic Qualifications: 6-8 years of experience within the digital communications and marketing industry with a strong understanding of integrated strategies 2+ years management experience leading small groups and projectsBachelor's DegreeStrong experience with both large-scale and start-up business environments preferredAbout Us: Weber Shandwick is a leading global communications and engagement firm in 79 cities across 34 countries, with a network extending to 127 cities in 81 countries. The firm's diverse team of strategists, analysts, producers, designers, developers and campaign activators has won the most prestigious awards in the world for innovative, creative approaches and impactful work. Weber Shandwick was named an Ad Age Best Place to Work in 2019, was included on the Ad Age Agency A-list in 2014 and 2015, and was designated an A-List Agency Standout in 2017 and 2018. Weber Shandwick was honored as PRWeek's Global Agency of the Year in from 2015 to 2018, and The Holmes Report's Global Agency of the Year in 2010, 2012, 2014, 2015, 2017 and 2019. The firm deploys deep expertise across sectors and specialty areas, including consumer marketing, corporate reputation, healthcare, technology, public affairs, financial services, corporate social responsibility, financial communications and crisis management, using proprietary social, digital and analytics methodologies. Weber Shandwick is part of the Interpublic Group (NYSE: IPG).
"We Solve" sums up how we at Weber Shandwick think, collaborate and deliver. We know that the strength of our work and the satisfaction of our clients are based on our ability to help them solve their greatest business challenges, and are directly tied to the rich thinking, intellect, imagination, commitment, passion and work ethic of our colleagues. We thrive as a business because our work is anchored in the smartest strategy, and centered on the most creative ideas.
Weber Shandwick is an equal opportunity/affirmative action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: MedicalVision401k (with employer match)Tuition ReimbursementJuice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soulShort-Term DisabilityPaid Employee Family LeaveFamily Building BenefitWeber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. #LI-RJ1 We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at ****** . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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