Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Medscape is looking for an Account Director – Team Lead who will be responsible for the overall client satisfaction and management of Medscape Medical Affairs accounts. This is an exciting opportunity for a talented and experienced Account Director or Senior Account Manager looking for their next challenge. This role would suit someone who excels operationally and enjoys delivering exceptional client service.
Medscape Medical Affairs is a new division of Medscape focused on delivering medical education and medical communication solutions. As a new and developing division, the suitable candidate must embrace and contribute to an exciting culture of business growth and development. This is a unique opportunity to become part of a start-up environment within an industry-leading global organisation.
Key Responsibilities:
Working closely with the senior leadership team, account managers, programme management and sales teams to oversee, develop and implement the overall account day-to-day delivery
Developing long-term client relationships through demonstrating an understanding of their business needs and how to address them, ensuring clients view Medscape Medical Affairs as a valued strategic partner
Building client trust through the timely delivery of consistently excellent and innovative programmes
Demonstrating knowledge of the pharmaceutical industry and the wider medical communications sector to enable the development of insightful solutions to address client needs and requests, which add value beyond the client 'ask'
Driving and supporting continuous improvement in operational excellence and account efficiency
Leading the drive for innovative thinking across your account team, ensuring close collaboration with creative and digital engagement team members
Effectively trouble shoot and find solutions to meet client's and internal stakeholders' expectations
Supporting project execution, including project kick-off, development and updates, metric reports
Assigning account managers and program managers, and setting up project timelines
Providing on-the-job training for junior team members, supporting and participating in internal training and personal development initiatives
Line management of junior team members
Qualifications:
Bachelors' Degree
Experience as an Account Director or Senior Account Manager with a minimum of 4 years' experience, with a solid background in medical education and medical communications agency employment
The successful candidate will:
Understand how to navigate a matrix organisation and work well with all stakeholders
Efficiently coordinate and work on multiple tasks simultaneously in a highly deadline-driven environment
Demonstrate strong customer service orientation
Possess excellent time management, organisational skills, and the ability to prioritise to meet deadlines
Work in a cohesive team environment as well as independently
Be self-motivated and have a positive attitude, with a willingness to accept varied assignments
Have experience with Medical, Legal and Regulatory (MLR) review process, project management software, and web-based document sharing sites (such as Google and SharePoint Online)
Budget:
$100,000 - $105,000
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