Account Support Associate - Remote Work

As an Account Support Associate at Instacart, you will be responsible for providing top-notch support to our accounts while working remotely from Austin, Texas. This part-time position is ideal for someone at the entry level with at least 1 year of experience in a customer service or support role.

Responsibilities:- Assist with onboarding new accounts and providing training on Instacart's platform- Respond to customer inquiries and issues in a timely and professional manner- Analyze account data and provide insights to help drive business growth- Collaborate with cross-functional teams to ensure smooth operations for accounts- Conduct research on market trends and competitor activities to make recommendations for improvement- Deliver presentations to clients to showcase Instacart's services and features

Requirements:- Confident and motivated individual with a passion for customer service- Strong presentation and research skills- Ability to work independently and as part of a team- Excellent communication skills, both written and verbal- Proficiency in Microsoft Office Suite and CRM software- Bachelor's degree in Business Administration or a related field is preferred

Benefits:- Parental leave- Company-provided equipment- Joining Bonus

At Instacart, we pride ourselves on fostering a supportive and inclusive working environment where colleagues are treated like an extended family. We believe in building strong connections and supporting each other in our professional growth.

Instacart is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, sexual orientation, or disability.

If you are a confident and motivated individual looking to join a dynamic team, apply today before the deadline on May 18, 2024. Join Instacart and be part of a company that values your contributions and supports your professional development.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.