**Job Title:** Account Support Manager
**Company:** PPG Industries
**Location:** Fort Worth, Texas, US
**Job Type:** Part-time
**Seniority Level:** Mid-to-Senior Level
**Years of Experience:** 7+
**Job Summary:**
PPG Industries is seeking a dedicated Account Support Manager to join our dynamic team in Fort Worth, Texas. The ideal candidate will have a minimum of seven years of experience in account management or a related field. This part-time role is perfect for someone who is hardworking and energetic, with a passion for building relationships and driving customer success. As an Account Support Manager, you will play a crucial role in enhancing client satisfaction and growing our business through excellent account support and strategic guidance.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Build and maintain strong relationships with key accounts, ensuring high levels of client satisfaction and loyalty.
- Act as the main point of contact for client inquiries, resolving issues and providing solutions in a timely manner.
2. **Account Strategy Development:**
- Collaborate with sales teams to develop account-specific strategies and plans that drive revenue and enhance customer experience.
- Identify opportunities for account growth, upselling, and cross-selling by understanding client needs and industry trends.
3. **Communication and Reporting:**
- Prepare and deliver regular account performance reports, including metrics on sales, customer satisfaction, feedback, and growth opportunities.
- Facilitate effective communication between clients and internal teams, ensuring alignment and resolving any potential conflicts.
4. **Problem Solving:**
- Proactively identify and address potential challenges before they become issues, taking initiative to implement necessary changes.
- Utilize strong research skills to gather relevant data and insights that inform decision-making processes.
5. **Collaboration and Team Support:**
- Work collaboratively with various departments, including marketing, product development, and customer service, to ensure seamless account management and support.
- Support the sales team in achieving account-related goals by providing timely and relevant account information.
6. **Continuous Improvement:**
- Contribute to the development of best practices and standard operating procedures that enhance the efficiency and effectiveness of account management processes.
- Stay abreast of industry trends and competitor activities, providing insight and feedback to support strategic initiatives.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience:** Minimum of 7 years of account management, customer support, or related experience in a fast-paced industry. Experience in the manufacturing or chemical industry is a plus.
- **Personality Traits:**
- Hardworking and driven, with a proactive approach to tasks and challenges.
- Energetic and enthusiastic, able to motivate and rally teams around common goals.
- **Soft Skills:**
- Exceptional research and analytical skills to gather, analyze, and interpret data effectively.
- Excellent verbal and written communication skills, with the ability to present information clearly and persuasively to a variety of stakeholders.
- **Technical Proficiency:**
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and CRM software. Familiarity with data analysis tools is a plus.
- **Travel:** Willingness to travel occasionally for client meetings, industry events, and training.
**Benefits:**
- Competitive pay and flexible scheduling.
- Travel opportunities to meet clients and attend industry conferences.
- Vision insurance and medical coverage.
**Working Environment:**
At PPG Industries, we encourage a culture of curiosity and innovation. You are empowered to ask questions, share ideas, and contribute to our continuous growth and service excellence.
**Application Deadline:** October 5, 2024
PPG Industries is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
