The Accounting Services Coordinator will provide support to members and suppliers, as well as AD associates via phone, email, and remote access tools.
They will ensure that all problems and requests are documented, assigned, and resolved/completed with appropriate urgency.
The Accounting Services team is committed to providing an exceptional experience in a professional and courteous manner and strive to fulfill and resolve all ticket requests as quickly and accurately as possible.
Primary Responsibilities: Provide company-wide support for remittances, rebates, and Private Website tickets.
Answer all communications directed to the Financial Operations Team including phone, walk-ups, and e-mail messages.
Accurately log all requests using tracking software and resolve or assign them to the appropriate staff member.
Troubleshoot, diagnose, resolve, and respond to tickets.
Collaborate, identify, and escalate situations requiring urgent attention or expert knowledge to appropriate AD associate.
Provide onboarding for new members and suppliers.
Configure (as applicable) member and supplier accounts on AD Private Website.
Provide training to members on the AD payment process Other duties as assigned.
RequirementsProficient in Microsoft Office Suite, particularly Excel (VLOOKUPs, pivot tables, and basic formulas) Ability to understand the company's general business functions.
Strong organizational skills.
Must be customer oriented with excellent listening, verbal, and written communication skills.
Strong problem-solving and analytical skills.
Ability to multitask in a fast-paced environment.
Qualifications: Excellent verbal and written communication skills Minimum of 2 years of experience in a Help Desk/Customer Service role required Knowledge of ticket systems required (HappyFox experience preferred).
Equivalent combination of education and experience will be considered.
Additional Comments: Hours: 8:00 a.m. - 5:00 p.m. M-F Position is based out of our corporate office in Wayne, PA, where we work on a hybrid schedule (Monday and Friday remote and Tuesday, Wednesday, and Thursday in the offices in Wayne, PA).
Travel: None