Overview
JAMS is committed to diversity and inclusion.A Brief Overview
Provides concierge service and administrative support to clients.
Offers a high level of client service to internal and external clients.
Maintains Resolution Center appearance and provides base-level case support.
Responsibilities
What you will do
* Provides professional concierge-level client services (client and neutral check-in, room assignments, front desk logistics and responsibilities).
Moderates virtual and hybrid hearings, answers phones, and routes inquiries.
* Coordinates hybrid hearings (logging conference rooms, Panelists, and clients into online sessions); supports Panelists with technology needs, assistance, and trouble-shooting throughout the day; and coordinates with IT for tech support and logistics.
* Performs administrative tasks (case management support, filings, etc.
), prepares and distributes mail, completes data entry, maintains document retention, and assists on other projects designated by the manager.
* Coordinates food/beverage service (cafes, snacks, beverages, and coffee), restocking, cleaning, and lunch buffet set-up and breakdown.
* Maintains facilities, including liaising with building management and security; partners with manager to address facilities issues, repairs, etc.
* Assists Senior AACS and AMFA to address safety plans and evacuation procedures.
* Other duties as assigned within similar scope.
Qualifications
* High School or Equivalent (GED) Required
* 2-3 years of working in an administrative, clerical, or operations role.
Preferred
* 2-3 years of working in legal and client service role.
Preferred
* 2-3 years of working with Information Technology, audio, video, and video conferencing.
Preferred
* Computer literate and proficient in all software programs required for the position.
(Required proficiency)
* Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment.
(Required proficiency)
* Verbal and written communication skills.
(Required proficiency)
* Ability to troubleshoot technical issues while working with remote IT support.
(Preferred proficiency)
* Ability to operate virtual media software, connecting to Zoom sessions, and connecting audio calls to video calls.
(Preferred proficiency)
* Prior experience with multimedia support (e.g.
Zoom, HDMI connection to display, Creston).
(Plus proficiency)
* Ability to proactively verify and test existing A/V equipment.
(Plus proficiency)
Our people are passionate about what they do, the product they sell, and the customers they serve.
If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.