At Kaizo Health, we are revolutionizing healthcare through our dynamic multi-location chiropractic practice, leveraging cutting-edge technology and a human-centric approach to bring health and wellness to every individual we serve.
Our vision is to craft a healthier, happier community, one person at a time.This is a hybrid role in the DC area.This position is responsible for front desk operations, including scheduling patients, administrative, and financial duties and providing excellent customer service to all patients and visitors.KEY RESPONSIBILITIES Greet patients and visitors, in person or over the phone, in a professional mannerSchedule appointments for services provided to optimize patient satisfaction/loyalty, provider time and treatment room utilizationConfirm patient appointments and call patients regarding missed appointmentsCreate new patient charts, including any necessary treatment information (diagnosis, x-rays, etc)Accurate and efficient data entry with minimal to no defectsCollect/confirm new patient demographics and create task for Patient Intake Department regarding referrals, verification and/or authorizationsCollect co-pays and deductibles; discuss patient financials with each patientMaintains patient accounts by accurately recording and updating personal & financial informationMaintain excellent organization and complete administrative tasks accurately and efficientlyField and respond to questions, and concerns and address the needs of both internal and external customersBuild strong relationships with patients, referral sources, and all other customers with a focus on empathy, compassion, follow through, and anticipating the needs of othersRepresent Kaizo Health with the highest level of professionalism and exceptionalismMINIMUM QUALIFICATIONS REQUIREDMinimum of 1-2 yrs working in a medical/healthcare settingMust have an understanding and be familiar with scheduling appointments, insurance plans, explanation of benefits, billing, coding and HIPAA guidelines.Exceptional organizational and multitasking abilitiesExcellent customer service and communication skills, both verbal and writtenCooperative and team-oriented mindsetResults-first approach to tasks and responsibilitiesStrong computer skills, including MS Office, EHR, etcBilingual in Spanish strongly preferredPersonal AttributesTenacity and hardworking naturePassionate about healthcare and people's wellbeingEagerness to learn and a dedication to continuous professional growthHuman-centered approach with a keen focus on service excellenceAbility to learn quickly and adapt to a dynamic working environmentSeeks to find solutions and is resourceful in solving problemsBenefits:Competitive Salary commensurate with prior experienceContinuing educationProfessional and Career developmentPaid sick days & Vacation daysMedical, dental, vision, life, and disability insurance401kThe story behind Kaizo Health:https://youtu.be/7zzOUDwz57sWhat it's like to be a member of our team:https://vimeo.com/667920574/b26af43d33https://youtu.be/3EL3tOtpP3MPlease do not contact the clinics directly regarding positions.
If you are interested, please apply online at the link on this posting to be considered.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.