You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Join the Chat Capabilities team at American Express, where we lead and expand our chat services across the U.S. and international markets! Our product serves millions of users each month, and we are dedicated to optimizing and improving our offerings for diverse audiences, including Customer Care Professionals, Card Members, Merchants, Travelers, Corporate Program Administrators, and Prospective Customers.
We are seeking an Associate of Digital Product Management to support one of our Product Managers and their Tech Team in day-to-day activities, such as capturing requirements, writing user stories, conducting UAT testing, and coordinating the rollout of new chat features. A quick understanding of our product and users is crucial for the seamless deployment of new functionalities. This role requires strong collaboration, as our products are part of an integrated omni-channel digital service experience managed by multiple product managers. This is a unique opportunity to be part of a team driving digital innovation in a dynamic environment.
If you are passionate about digital innovation and eager to contribute to a team that is reshaping customer experiences, we encourage you to apply. Join us at American Express and help us enhance our chat capabilities for users worldwide.
Minimum Qualifications:
Quick learner and self-starter with a proactive attitude.
Prior experience in product development is highly desired.
Collaborate with business and tech partners to gather and document requirements.
Translate business requirements into clear user stories.
Participate in and occasionally lead Agile ceremonies.
Coordinate with cross-functional teams to deliver integrated features.
Conduct User Acceptance Testing (UAT) to ensure new features meet requirements.
Write launch communications for new features.
Effectively manage work-life balance, including flexibility for release calls outside standard hours.
Strong ability to break down high-level business requirements into understandable user stories for technical teams.
Excellent written and verbal communication skills.
Strong decision-making and project management abilities.
Must be familiar with Agile methodologies.
Preferred Qualifications:
Experience with products featuring high-touch front-end user interfaces.
Knowledge of User Experience (UX), User Interface (UI), and Design is preferred but not required.
Excellent problem-solving skills and the ability to resolve complex issues independently.
Knowledge of contact centers is a plus but not required.
Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees -Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.