Automotive Service Office Advisor

Benefits:

Competitive salary

Employee discounts

Health insurance

Paid time off

Company Overview

At Mac's Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Job Summary

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.

Great growth and career opportunities.

Responsibilities

Promptly meets and greets customers

Determines the nature of customer problems

Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold

Obtains customer approval for service before delivering order to service personnel

Reviews completed repairs or services performed with customers and collects payment

Performs daily cash/sales procedures at close of business day

Desired Qualifications

High School graduate or comparable vocational training

Knowledge of computerized sales and marketing software

Knowledge of auto/truck tire, lubrication and maintenance issues

Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions

Preferred Experience:

2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance

3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.

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