CLASSIFICATION SUMMARY: This position supports all aspects of the team's activities and services related to international operations and seasonal in-house projects, requiring fluency in both Spanish and English. The role involves providing comprehensive logistics services, including transportation and delivery, vehicle maintenance and control, transloading, storage, shipping, and equipment management. The goal is to ensure that company productivity targets are met and to foster an inspiring team environment with an open communication culture. SERIES LEVEL: The Account Lead is the first level in a three level series. Series: Account Manager and Account Director. ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this position, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. •Assist account management with monthly pricing, spot activity, and equipment analytics. •Oversee and manage domestic and international equipment. •Procure and facilitate carriers to support both northbound and southbound operations. •Coordinate with customers and job sites for scheduling and forecasting. •Assist in supporting the day-to-day activities and operations which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, goals, objectives, systems and/or standards; ensures compliance with Federal, State and Local laws, regulations, codes, standards, policies, and procedures. •Provide support to staff by prioritizing and assigning work, ensuring training needs are met, and offering coaching as needed. Maintain a healthy and safe working environment. •Troubleshoots and resolves non-routine issues and complaints. •Work closely with carriers, shippers, receivers, and customers to coordinate and ensure load commitments are met. Monitor load/driver movement and oversee, approve, and coordinate relays as necessary. Determine driver capacity to meet customer needs and develop alternate plans to prevent service failures. •Motivate team members to meet company productivity goals and advise them on increasing productivity and efficiency. •Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner. •Ability to work on a Safer site or Safer Logistics customer location site while performing the essential functions of this position. •Use, carry, and answer a cell phone for business purposes as required by job duties and the department head. •Other duties as assigned. MINIMUM QUALIFICATIONS: Bachelor degree in business, logistics, or related field preferred. Minimum of two years progressively responsible experience in transportation brokerage or logistics industry. Any combination of relevant education, training, or experience sufficient to perform the essential duties of the job will be considered. Equivalent years of experience are defined as one year of professional experience for each year of college requested. Must be bilingual in Spanish, both written and verbal communication. SKILLS AND ABILITIES: Excellent communication and interpersonal skills; operate computers and related software; ability to find solutions or to deal proactively with work-related problems; ability to develop and maintain client relationships; ability to thrive in a deadline driven environment; ability to multitask; proven ability to lead a team. Spanish bilingual fluency. LICENSING AND CERTIFICATIONS: None PHYSICAL DEMANDS Positions in this class typically require grasping, feeling, talking, hearing, seeing and repetitive motions. WORK ENVIRONMENT: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Safer Logistics is an Equal Opportunity Employer. Safer Logistics does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. PI4b64920b2e02-35216-35485792
