Business Analyst

Overview of the Organization:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

Overview of the Organization:
The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients', our revenue, our employees and our proprietary data. We manage information security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions.

The Business Analyst (Former GIAM (Global Identity Access Management) Operations) is a global organization within CISO (Chief Information Security Office) with 700+ staff located across the globe. The Business Analyst (Former GIAM Ops) manages entitlement and provisioning of access for internal Citi employee / contractors and increasingly for external Citi clients who are using Citi applications. ISA Service Delivery (Former GIAM Ops) works in partnership with CISO to build appropriate security architecture in new apps and supports large business driven technology projects related to information security issues.

This position is responsible for supporting the various local ISA Service Delivery (Former GIAM Ops) Teams and their management in attending ad-hoc projects and fulfilling administrative, reporting and project related task as described below. This position requires the individual to operate within team environment and work closely with other groups within the business throughout TI (Technology Infrastructure), while representing the ISA Service Delivery (Former GIAM Ops) team locally and globally.

Key Responsibilities:
Communication related tasks:
Exchange potentially complex/sensitive information
Create and maintain distribution list for all who report under their vertical lead.
Maintaining IAM Global Process Owner (GPO) & IAM ISA Service Delivery San Antonio Collaborate / SharePoint sites, uploading relevant information, sharing useful contents.
Prepare presentations for management meetings / ad-hoc projects as required.

Management assistance:
Assist GPO Head and San Antonio Site Head to lead the employee engagement activities and liaise with business and site champions to manage action plans against VOE initiatives.
Provide assistance on preparing ad-hoc / daily / weekly / monthly reports.
Assist with collecting updates from the Site on any significant business accomplishment, process improvements, events.
Tracking all the data in connection with medical checkup, grade changes, mandatory leave / training (ISA Service Delivery and Citi related) requirements.

Headcount management related tasks:
Assist in general onboarding process for new colleagues.
Take part in contractor hiring process (Non-Employee Staffing Office first point of contact, assist in setting up interviews)
Provide full support in headcount tracking, opening replacement requests in Renault, then monitoring them
Assist in Workday requisition openings / interview scheduling for hiring managers if required.
Achieve 100% accuracy in updating and submitting Org Charts for Global Process Owner (GPO) and ISA Service Delivery San Antonio Vertical.

Event support:
Provide admin support of local and global Town Halls & BOW (i.e. presentation deck, agenda planning, room setup)
Be familiar with Video & Non-Video conference rooms and equipment at their locations.
Organizing Town Halls, VOE Open Forums and Roundtable meetings
Assist the management team with room setup / catering for senior meetings.
Provide admin support of visitors (i.e. presentation deck, agenda planning)
Administration related task with ISA Service Delivery & Global Process Owner (GPO) moving (maintain floor plans)

Development Value:
This role will provide opportunities to deepen the knowledge of the special characteristics of a global team within a multinational company. This role also provides opportunity to develop the project management skills, to learn more about cultural diversity and multinational values, problem analytics in a fast-moving environment. Vertical level communication related tasks will help in socializing and self-marketing among the products represented in the Vertical. By fulfilling this position communication and networking skills are subject to significantly improve.

Knowledge and Experience:
Excellent interpersonal skills
Developed communication and diplomacy skills.
Proven use of discretion and judgment given the subject sensitivity of the work data
Must be initiative and flexible.
Must be able to pay attention to details.
Ability to work both individually and in team to accomplish the vertical's requirements.

Qualifications:
Bachelor's degree or higher desired or the candidate should have proven equivalent work experience.

Skills:
2 – 3 years' experience is required
Ability to work independently and without any influence from manager.
Strong verbal and written communications skills
Ability to manage multiple efforts and adjust priorities with evolving work efforts.
Must be confident, professional, energetic, and organized.
Enhanced knowledge of Microsoft Office products

Competencies:
Operational Effectiveness
Precision
Discretion
Proactive problem-solving attitude.
Effective Communications
Results Orientation
Building Unit Ownership

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Job Family Group:
Technology------------------------------------------------------
Job Family:
Information Security------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
San Antonio Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$53,600.00 - $74,800.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Dec 25, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.

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