Job purpose: The Café Operations Manager's primary purpose is to uphold Saxbys operational standards in their café and facilitate a healthy and profitable café operation through the mastery of Saxbys Three Pillars of team development, community leadership, and financial management.
Summary of duties and responsibilities: Team Development Ascertain the training needs and offer appropriate coaching and direction to the team while providing regular feedback Execute HR responsibilities including, but not limited to recruiting, hiring, training, developing, and coaching team members Communicate openly with team members and provide clear feedback Partner with Talent Development department to identify an assist with the development of the internal talent pipeline Monitor and report on café staffing levels to achieve and maintain the operational requirements while meeting or beating labor percentage goals Drive direction with cross-functional recruiting & marketing teams to ensure the café receives the support needed to maintain operational excellence Community Leadership Develop and lead community relationships to ensure that your Saxbys café is an integral part of the community that it serves Responsible for the planning and execution of community outreach initiatives to drive top line sales Ensure that all product rollouts and promotions are executed effectively Serve as the liaison between your café and HQ to instill Saxbys Mission, Core Values and impact mission Instill and maintain a culture of hospitality and servant leadership Financial Management Identify opportunities and institute key performance indicators to meet and exceed sales goals and use operational tools to monitor costs to increase profitability Assist with the development and implementation of policies and procedures to enhance operational efficiency Manage cafe level supply chain and ensure effective inventory management to meet or beat budgeted COGS percentage Analyze and manage café financials by completing weekly Schedule Reviews, Three Pillars Reviews, and monthly P&L reviews Operational Support Manage shifts and shifts changes effectively through proper scheduling Assist in the preparation and service of menu drinks and food items Ensure Serv-Safe standards are upheld to maintain café cleanliness including all service spaces, guest seating areas, and bathroom facilities Coordinate with other Saxbys departments to ensure operational excellence Appropriately execute administrative work to support café operations: Manage cash by preparing daily cash deposits Monitor and manage product availability and waste through inventory counts Take lead on ordering and invoicing for product and supplies Create weekly schedules to ensure appropriate labor per café volume Ensure the safety of the café, guests, and team members Qualifications: Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include: We are a community serving our community We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined) Profit creates opportunity We live with pride, passion, and purpose Care personally and communicate openly Serve yourself by serving others Consistently and continually demonstrate excellence and mastery of the Three Pillars of Leadership; Financial Management, Community Leadership, and Team Development Excellent written and verbal communication skills Outstanding passion for hospitality and servant leadership Physical Requirements Able to stand, walk, and smile for extended periods of time Able to stoop and kneel Push, pull, lift, or carry up to 35 lbs. Ascend and descend ladders, stairs, ramps