**Job Title: Call Center Officer**
**Company: Collibra**
**Location: Columbus, Ohio, US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
---
**Job Description**
Collibra is seeking a dedicated and motivated Call Center Officer to join our dynamic team in Columbus, Ohio. This part-time position is perfect for resourceful, reliable individuals with a penchant for problem-solving and a passion for delivering exceptional customer service. As a Call Center Officer, you will play a critical role in ensuring that our customers receive the best possible experience when interacting with our products and services. Your contribution will be integral to our mission of fostering innovation and creativity within the organization.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to incoming inquiries via phone, email, and chat regarding product information, troubleshooting, and account management.
- Provide accurate and timely information to customers, ensuring a high level of satisfaction.
- Effectively manage a high volume of inquiries while maintaining a friendly and professional demeanor.
2. **Issue Resolution:**
- Identify and analyze customer issues, employing critical thinking skills to determine appropriate solutions.
- Escalate complex issues to the appropriate department while following the established escalation procedures.
- Maintain thorough documentation of customer interactions, issues resolved, and feedback in the company's CRM system.
3. **Collaboration:**
- Work closely with team members to share knowledge and improve customer service processes.
- Contribute to team goals by meeting or exceeding individual performance targets and deadlines.
- Participate in team meetings and training sessions to enhance skills and service delivery.
4. **Customer Feedback and Improvement:**
- Gather customer feedback and report on common issues or trends to help inform future product developments or service improvements.
- Assist in creating and implementing customer engagement initiatives to enhance the overall service experience.
5. **Compliance and Data Security:**
- Maintain confidentiality and data security standards as per company policies.
- Ensure compliance with all applicable regulations and organizational policies during interactions with customers.
**Requirements:**
- **Education:**
- High School Diploma or equivalent required; Bachelor's degree preferred.
- **Experience:**
- Minimum of 3 years of experience in a call center or customer service role, preferably in a technology-driven environment.
- **Skills:**
- Strong critical thinking skills and the ability to plan and organize tasks effectively.
- Exceptional verbal and written communication skills.
- Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Resourceful and dependable, with a proactive approach to problem-solving.
**Personality Traits:**
- Resourceful: Ability to develop creative solutions to challenges that arise in a customer interaction.
- Reliable: Consistently punctual and dependable, managing time effectively to meet the needs of customers and the business.
**Benefits:**
- Employee discounts on various services and products.
- Gym membership to promote health and wellness among employees.
- Profit sharing opportunities for eligible employees.
**Working Environment:**
At Collibra, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team thrives in a collaborative atmosphere that encourages new ideas and continuous improvement.
**Application Deadline:**
All applications must be submitted by September 29, 2024.
**Equal Opportunity Statement:**
Collibra is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
---
If you are passionate about helping customers and eager to thrive in a supportive and innovative environment, we would love to hear from you! Apply today to join the Collibra team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
