Job DescriptionAbout the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Responsibilities Consistently keep the store energy lively & upbeat for customers & your teammatesEngage multiple clients at the cash wrap & create a positive, lasting impression by offering personalized serviceAccurately & efficiently perform register/POS transactions, sales, returns, exchanges, etc.Ensure accurate ringing & pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUsManage all aspects of a customer's expectations, clearly communicating product information, care, maintenance, timeframes & deliveryAffirm the client's purchase & offer additional merchandise suggestions to complement & complete initial selectionsEnsure client is aware of all promotions that may impact salesShare information & testimonials about product, in-store events & workshops that will enhance the customer experienceMaintain visual standards & supplies of the cash wrap areaMaximize all of the resources available to get the customer what they want & resolve any issuesPerform other duties as assigned by management – comply with all Company policies and proceduresFoster an environment where all associates are treated fairly & with dignity & respect, in accordance with our People-First PhilosophyCriteria Love to close a sale & can articulate a proven ability to exceed goalsThrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-boxPassionate about creating lasting relationships with customers by capturing contacts, re-connecting & promoting all of the inspiration, events & services Williams-Sonoma has to offer including the Williams-Sonoma Credit Card & product launchesKnow what questions to ask your customers in order to understand their personal style & needsSucceed in a team environment, while able to work independently & manage your ownHigh school diploma or equivalent preferred1-2 years of experience in a customer service roleProven ability to prioritize and handle multiple tasks simultaneouslyAbility to be mobile on the sales floor for extended periods of timeAbility to operate POS systemAbility to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).Physical Requirements: Ability to be mobile on the sales floor for extended periods of timeAbility to operate POS systemAbility to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniquesOur Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.
Benefits Just for You This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $16.00-$17.00 per hour.
Depending on your position and your location, here are a few highlights of what you might be eligible for:
A generous discount on all Williams-Sonoma, Inc. brandsA 401(k) plan and other investment opportunitiesA wellness program that supports your physical, financial and emotional healthPaid vacations and holidays (full-time)Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
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