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Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.
SummaryThe Customer Service Lead will work in a fast-paced environment with diverse responsibilities to provide world class customer service to both internal and external customers. This position will also assist with delegating work assignments and managing escalations accordingly.
In this role, you willDelegate work assignments to fulfill business needs. Process incoming calls/orders on a daily basis. Process orders for wine and spirits in a high volume call center. Assist and document internal and external customers with inquiries related to the sale and delivery of product. Resolves internal and external customer service issues independently with general supervision. Active listener with inside sales or order desk experience who has a proven record of successfully upselling their customers. Manage all customer contacts to our policy of First Call resolution Have product knowledge and be able to quote discounts, new items, and various other products' information to customers and salespeople. Adhere to common practices, concepts, and procedures within the customer service field. Use a combination of pre-established guidelines, creatively and independent judgment to make decisions and to accomplish goals and objectives. Keep team leads/management informed of any problems on any escalated issues. Provides information to and helps other departments, treating all of our customers professionally and respectfully. Advise team leads/management of any problems or mistakes so that appropriate resolution can be reached. Assist team with cash applications, collections, and customer research. Know and understand all company policies. What you bring to RNDCAssociate's degree (A.A.) from an accredited two year college or technical school is required; OR a minimum of one year of experience in a lead role in a Customer Service Department is required; AND experience in the alcoholic beverage industry with experience in ABC licensing and laws are required; AND experience working in a call center environment is required. Must have a proven history of excellent attendance. Experience in a union environment is preferred and AS400-Aurora experience is preferred. This position requires the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. This position further requires the ability to write reports, business correspondence and procedure manuals. This position also requires the ability to effectively present information and respond to questions or groups of managers, customers, and employees. This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. This position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of technical instructions furnished in written, oral, diagram, or schedule form.
What's in it for you Compensation This compensation information is a good faith estimate and provided in accordance with California state law. Similar positions located outside of this jurisdiction may not necessarily receive the same compensation. The hourly rate generally starts at $39.85 . The hourly rate is an estimate based on an applicant's skills and experience.
Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.
For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA click here .
RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email ******** .
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
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