**Job Title:** Chat Support Assistant
**Company:** National Oilwell Varco
**Location:** Denver, Colorado, US
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 2 years
**Job Description:**
National Oilwell Varco (NOV) is seeking a dedicated and skilled Chat Support Assistant to join our team in Denver, Colorado. As a part-time team member, you will play a critical role in providing high-quality customer service through online chat support. This position requires a proactive individual who demonstrates independence and a strong work ethic, while effectively managing time to balance various responsibilities. If you possess a commitment to excellence and have a passion for helping others, we'd love to hear from you!
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly and professionally to customer inquiries via live chat, ensuring all interactions maintain the highest standards of quality and accuracy.
- **Issue Resolution:** Diagnose and troubleshoot customer issues related to NOV products and services, providing thoughtful solutions and guidance to enhance customer satisfaction.
- **Information Management:** Maintain up-to-date knowledge of NOV's products, services, policies, and procedures to deliver accurate and comprehensive information to customers.
- **Documentation:** Accurately document customer interactions, issues, and resolutions in the customer support database to ensure proper tracking and continuity of service.
- **Performance Metrics:** Meet or exceed established key performance indicators (KPIs) for response time, resolution time, and customer satisfaction, consistently seeking ways to improve and optimize individual performance.
- **Collaboration:** Work closely with other team members and departments to relay customer feedback and suggest improvements to products and services based on customer interactions.
- **Training and Development:** Participate in ongoing training sessions and workshops to enhance your skills and stay informed about the latest industry trends and company updates.
- **Innovation:** Contribute to the development of new chat support processes and tools that can lead to increased efficiency and improved customer service experiences.
**Requirements:**
- **Experience:** Minimum of 2 years of experience in a customer support or service role, preferably in a technology or manufacturing environment.
- **Technical Skills:** Proficiency in using chat support software and customer relationship management (CRM) systems. Familiarity with basic troubleshooting techniques is a plus.
- **Education:** High school diploma or equivalent; further education in a related field is advantageous but not required.
- **Personality Traits:** Must possess a strong sense of independence and an exceptional work ethic, approaching responsibilities with diligence and dedication.
- **Soft Skills:** Effective time management skills to meet deadlines under pressure, along with an innovative mindset capable of generating creative solutions to unique challenges.
**Benefits:**
- Employee discounts on company products and services.
- Provision of necessary company equipment for fulfilling job responsibilities.
- Retirement plan options to support your long-term financial goals.
**Working Environment:**
In our commitment to quality, we prioritize excellence in all aspects of work, products, and services. As a part of the NOV team, you will find a collaborative and supportive atmosphere that encourages professional growth and development.
**Application Deadline:** September 29, 2024
**Equal Opportunity Statement:**
National Oilwell Varco is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
If you are passionate about providing exceptional customer service and meet the qualifications outlined above, we encourage you to apply and become a key member of our team! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
