Chat Support Associate - Work From Home

Job Description:

BlackRock is seeking a hardworking and reliable Chat Support Associate to join our team in a part-time work-from-home position based in Washington, D.C., US. This role is at the Associate level and requires a minimum of 3 years of experience in customer service or a related field.

Responsibilities:1. Provide timely and accurate responses to customer inquiries through chat support channels.2. Troubleshoot and resolve customer issues to ensure a high level of customer satisfaction.3. Utilize problem-solving skills to address complex customer queries and escalate issues when necessary.4. Collaborate with internal teams to communicate customer feedback and improve processes.5. Maintain detailed records of customer interactions and follow-up actions.

Requirements:1. Bachelor's degree or equivalent experience.2. 3+ years of experience in customer service or a related field.3. Strong communication and presentation skills.4. Ability to work independently and prioritize tasks effectively.5. Proficiency in using chat support platforms and customer relationship management systems.

Personality traits:- Hardworking- Reliable

Soft skills:- Problem-solving- Presentation

Benefits:- Visa sponsorship- Free food- Life insurance

Working environment:At BlackRock, we strive to cultivate leaders who foster inclusivity and mentorship. Our team-oriented approach encourages collaboration and professional growth for all employees.

Deadline to apply: ********

Equal Opportunity Statement:BlackRock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.