Chat Support Manager - Work From Home

Job Description:

We are looking for a dedicated Chat Support Manager to join our team at Centene, a leading healthcare organization, on a part-time basis. This position is remote and based in Austin, Texas, US. The ideal candidate will have at least 7 years of experience in a similar role and possess strong leadership skills.

Responsibilities:- Manage a team of chat support agents, ensuring they provide excellent customer service and resolve issues efficiently- Develop and implement strategies to improve chat support processes and maximize team productivity- Monitor chat support metrics and KPIs to identify areas for improvement- Conduct regular performance evaluations and provide feedback and coaching to team members- Collaborate with other departments to address customer concerns and improve overall customer experience- Stay up-to-date on industry trends and best practices in chat support management- Handle escalated customer issues and resolve them in a timely and professional manner

Requirements:- 7+ years of experience in chat support or customer service, with at least 3 years in a managerial role- Bachelor's degree in Business Administration or a related field- Excellent communication and interpersonal skills- Ability to multitask and work under pressure- Strong problem-solving skills and attention to detail- Experience with chat support software and CRM systems- Hardworking and passionate about delivering exceptional customer service- People management and strategic planning skills

Benefits:- Life insurance- Company-provided equipment- Relocation allowance for eligible candidates

Working Environment:At Centene, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where employees can thrive and grow professionally.

Application Deadline:July 13, 2024

Equal Opportunity Statement:Centene is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, age, national origin, disability, or any other protected status in accordance with applicable laws. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.