Claims Call Center Representative

Job summary
Claims Call Center RepresentativeRemote in ColoradoJoin our dedicated contact center team
Job seniority: entry level
Responsibilities
• Manage incoming inquiry calls• Resolve complex claims inquiries and problems• Liaise with internal and external clients• Provide feedback and recommendations• Follow procedures to ensure risk and compliance• Available shifts start at 9:00 am• Work remotely (100%)• Annual Merit Increase & Bonus Opportunity• Opportunity for Overtime Pay• Amazing PTO
Requirements
• High School Diploma or Equivalent• +6 months or more of customer service experience• Data entry experience• Designated workspace free from noise and distractions• Minimum internet connection of at least 5 Mbps up and 10 Mbps down• Preferred Qualifications:• 6 months or more of call center experience• Strong data entry skills and typing speed of 32 WPM or more• Proficiency in Windows based operating systems and Microsoft Office• Ability to navigate multiple computer screens and browsers• Strong comprehension skills, professional demeanor• Solid oral & written communication skills• Attention to detail and problem-solving skills• Insurance knowledge preferred
Benefits
• Career mobility• Medical, Vision & Dental