NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception.
At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff.
Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status.
Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention.
We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff.
Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception.
Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description PURPOSE OF POSITION:
Under supervision, with latitude for independent judgment, performs supervisory and/or moderately difficult clerical duties, billing, and collection functions, in addition to employee accounting systems under minimal supervision.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
Provide professional and quality customer service to employees following policy and procedures utilizing the EPIC system/ICARE
Assists and participates in new patient/employee orientation;
Assist in the proper handling of patients' protected health information to ensure HIPAA compliance; maintain tidy work area, provide clerical coverage as needed
Responsible for maintaining standards of Cultural Competency and Network Customer Service
Reviews and verifies accuracy of recorded data within billing systems as needed
Maintains current departmental files; operates usual office machines such as telephone, computer, and fax.
Receives telephone calls and correspondence; handles inquiries and complaints pertaining to patient care issues; refers to team leader or Supervisor as needed.
Assists with communication and correspondence to obtain and exchange complete and valid information regarding employee workers' compensations injury claim to ensure proper handling and completion of claims/request.
Scan employee's ID and consent forms obtained from the employee into document imaging system.
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
Supervises the activities of a section where clerical support staff Level III are performing routine and responsible clerical tasks in a line operation area
Attend training programs offered by H+H Gotham for continuous job performance efficiency
Performs other duties and accepts responsibility as assigned.
Telephone Responsibilities:
Answer telephones in a timely and professional manner; when answering the phone state name, clinic, and "How may I help you"; accurately record and transmit messages; locate doctors and nurses when needed; make telephone calls to other divisions as directed; make appointments as directed.
Send and receive faxes, Page personnel as requested.
Minimum Qualifications
1.
A high school diploma or its educational equivalent; and
2.
Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
minute.
Department Preferences CERTIFICATION(S)/LICENSE(S):
1.
General understanding of Outpatient,
registration process, accounting procedures,
2.
Experience in handling patient relations and/or inquiries
3.
Understanding of medical insurance coverage,
4.
Data entry input proficiency
5.
Sound knowledge Microsoft applications
6.
Ability to analyze and to prioritize tasks.
7.
Good oral and written communication skills along with ability to work in a team are required.
8.
Ability to work independently along with strong organizational skills is required.
9.
Possess critical thinking and a can-do attitude.
KNOWLEDGEABLE IN
EPIC, EMR
COMPUTER PROGRAMS/SOFTWARE OPERATED
Microsoft (Word, Excel, Outlook, PowerPoint) Fax
If you wish to apply for this position, please apply online by clicking the "Apply Now" button
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs.
per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs Vacancy Control Board Number
VCB #: CUM-06252024-18850