**Job Title:** Client Service Associate
**Company:** Kohl's
**Location:** Fort Worth, Texas, US
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
### Job Description
Kohl's is seeking a dedicated and independent Client Service Associate to join our dynamic team in Fort Worth, Texas. As a vital part of our client service operations, you will be responsible for ensuring a superior customer experience and fostering positive relationships with our clients. This is a part-time position that provides an opportunity to grow your career in a supportive and thriving retail environment.
### Key Responsibilities
- **Client Interaction:** Engage with clients through various channels including phone, email, and in-person to address inquiries, resolve issues, and provide product information. Ensure a high level of customer satisfaction by delivering exceptional service.
- **Problem Resolution:** Apply critical thinking skills to assess client concerns and implement effective solutions. Monitor unresolved client issues and follow up to ensure timely resolution, demonstrating a commitment to client happiness.
- **Project Management:** Initiate and manage client projects from start to finish, ensuring alignment with company policies and standards. Collaborate with team members to track progress and report updates to management.
- **Communication:** Maintain clear and open communication with clients and team members. Provide regular updates on client projects, potential challenges, and successes to ensure transparency and accountability.
- **System Documentation:** Accurately document all client interactions and project details in the company's customer relationship management (CRM) system. Ensure that all records are updated and accessible to provide continuity in client service.
- **Team Collaboration:** Work closely with cross-functional teams, including sales and marketing, to ensure client needs are met and to drive team success. Participate in team meetings and contribute ideas for process improvement.
- **Performance Metrics:** Monitor and analyze key performance metrics related to client service. Prepare reports on service outcomes and client satisfaction levels, providing recommendations for enhancing client experience.
- **Training and Development:** Participate in ongoing training sessions and professional development opportunities to improve service skills, product knowledge, and industry awareness.
### Requirements
- **Experience:** Minimum of 4 years in a client service, customer support, or related role in a retail or service industry.
- **Education:** High school diploma or equivalent; Bachelor's degree in business, communications, or a related field is preferred.
- **Personality Traits:** Must be independent and dedicated, demonstrating a strong sense of ownership and responsibility in all tasks assigned.
- **Soft Skills:** Strong critical thinking and project management skills are essential. The ability to juggle multiple projects and prioritize tasks effectively is required.
- **Technical Proficiency:** Familiarity with CRM systems and other client management software. Proficiency in Microsoft Office Suite, particularly Excel and Word.
- **Communication Skills:** Excellent written and verbal communication skills, with a keen attention to detail.
### Benefits
- **Joining Bonus:** Eligible candidates may receive a joining bonus after successful completion of the onboarding process.
- **Dental Insurance:** Comprehensive dental coverage for all part-time associates.
- **Paid Sick Leave:** Enjoy paid sick leave to ensure you can take care of your health when necessary.
### Working Environment
At Kohl's, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take initiative and lead their projects while maintaining a collaborative and supportive environment.
### Application Deadline
All interested candidates are encouraged to apply by **September 29, 2024**.
### Equal Opportunity Statement
Kohl's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
