Client Service Representative

We are looking for a customer-oriented service representative for a busy veterinary hospital! We believe that the best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to problem solve and work within a team. Customer service representatives can put themselves in their customers' shoes and advocate for them, and their pets, when necessary. March Animal Hospital is a well-established, fast paced animal hospital located minutes from downtown Arlington Heights. We have a fun, communicative team that focuses on integrity, innovation, and compassion. A love of animals is a must!
Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust while scheduling appointments through open and informative communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions and accounts, maintain medical records and files and file documents Follow communication procedures, guidelines and policies Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different situations Excellent communication skills with both clientele and team Ability to multi-task, prioritize, and manage time effectively High school degree Benefits:
401K and 401K Matching Disability & Life insurance Health, Dental & Vision Insurance Employee discount Paid time off Paid training Schedule:
8 hour shift Day shift Monday to Friday Weekend availability Education:
High school or equivalent (Required) Experience:
Medical or Veterinary Office: 1 year (Preferred) Customer Service: 1 year (Required)