Communications Agent - Four Seasons Resort Mallorca at FormentorAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate and is currently undergoing restoration and renovation, scheduled to open as a Four Seasons resort in June 2024.
Key Responsibilities: Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times.Provide guests with complete and accurate information on hotel facilities, rates, and available services.Keep accurate records of communication and update the reservation system as required.Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled.Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience.Our Ideal Reservations Agent candidate will have: Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience.Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively.Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction.English Proficiency: Advanced level of English, both spoken and written, ensuring smooth communication with international guests.Attention to Detail: High accuracy in managing information, ensuring that all communication and reservation details are correct.Multitasking Ability: Capacity to handle multiple inquiries simultaneously while maintaining high service quality.Organizational Skills: Strong organizational skills to manage information efficiently.Adaptability: Ability to manage high-pressure situations and adapt to changing circumstances in a dynamic environment.Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests.Experience: No prior experience in reservations is required, though customer service experience is a plus.
Languages: English (advanced, fluent level) / Spanish (advanced, fluent level)
Position Type: Full-Time, Seasonal
What we offer: Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesComplimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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