The IT manager will be responsible for supporting a collection of properties in Chicago, Omaha and St Louis. The individual will be required to live within driving distance of 1 of three hotels. Travel to the other hotels for support and projects quarterly on a scheduled basis.
Administration, security, installation, configuration, and troubleshooting of all site hardware and software. Manage technical team and complete all performance reviews of staff including training and job assignments and follow up. Support of end user, infrastructure, back office and guest environments. Develop and maintaining documentation of all hardware, systems and software licensing to IT audit standards. Recommendations for improvements and enhancements to existing systems and hardware. Technical on site project lead for installations and upgrades of property systems and hardware. Vendor support management and communication. Management of warranties, replacements and upgrades of all hardware and infrastructure. Plan and budget all aspects of IT environment. Maintain DH&R IT audit compliance. Maintain PCI DSS compliance AOC deadlines and scanning/remediation responsibilities. Communicate and enforce adherence to all DH&R IT security standards, practices and requirements. Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements. Elevate issues as appropriate to corporate IT resources after due diligence and review. Communication of support issues and resolution on a monthly basis to DH&R Hotel and Resort Technology team lead. Liaison for communication of DH&R IT requirements, practices and standards to all property personnel. Manage support environment and provide on call 24x7 error resolution for site hardware and systems
Travel to assigned property locations on a scheduled basis. Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required. Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred. Experience with Microsoft software required. Demonstrated experience in a networked computer environment. Excellent oral and written communications skills required. Experience with wireless (Wi-Fi) systems Minimum 3 years Hotel/Resort experience desired. Experience with hotel systems including PMS, POS and Key systems strongly prefferered Must be able to work flexible days/hours – some on-call duty is required. Must be able to lift 20 pounds or more. This Job Description in no way states that these are the only duties of an employee in this position. The employee is required to comply with all instructions and other related duties requested by his or her manager.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes: Group medical, dental, vision, life, and disability benefits. Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement An employee assistance program. Paid time off/sick time Participation in a 401(k) plan with a company match. Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
