Compliance Specialist / Public Commission

This announcement may be used to fill multiple vacancies. The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission. DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission. 
Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail. 
Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more! 
Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
Bike-to-work programs, including access to storage lockers and bike racks.
Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
Medical and Dental Health Insurance for employees and optional coverage for their dependents.
Life Insurance for employees, and optional coverage for their dependents.
Paid Time Off, including 11 paid holidays.
Short- and long-term disability coverage.
Tuition assistance program.
The Colorado Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably priced services consistent with the economic, environmental, and social values of our state.
The Transportation Section at the PUC regulates for-hire intrastate transportation operations in the State of Colorado. The different transportation industries regulated by the Commission include common carriers (CPCNs), contract carriers, limited regulation carriers (including luxury limousines), towing carriers, household goods movers, transportation network companies (TNCs), Large-Market Taxicab Services (LMTs), and vehicle booting companies. Regulatory functions include ensuring proper permitting and financial responsibility (i.e., insurance), processing requests for operating authority, safety and enforcement, and other miscellaneous regulatory responsibilities.
Th e Transportation Customer Care Unit assists the public with explanation and assistance in understanding the permitting process, reviews applications for compliance with PUC rule requirements, and facilitates the purchasing of vehicle stamps. The Transportation Customer Care Unit provides technical assistance to customers who have scheduled meetings or walk-ins to the reception area, assists customers in choosing the proper application type based on the data provided by the customers, and applies Transportation program guidelines. This work unit manages information, including data entry, records management, E-Filings application, and document processing, and reviews documents for completeness and compliance with Commission rules, processes, and procedures. This unit reviews incoming and outgoing mail to ensure routing to the appropriate Transportation staff members.
Position : SGA 5025 & SGA 5011
This Compliance Specialist II position assists the public with ensuring the over-the-counter permitting process complies with PUC rule requirements. This position evaluates applications and supporting documents for permits and/or operating authority to ensure compliance with regulatory requirements and decides whether to issue the permit. This position processes the fees for such applications and tracks the corresponding receipts. The position works with the customer to correct application deficiencies. The position also manages information, including ensuring records are entered into internal systems completely, correctly, and in compliance with Commission rules, processes, and procedures. The position reviews information in E-Filings to ensure completeness and compliance before moving applications to the appropriate staff for rate and financial analysis. The position enters information and data into internal databases and reviews information coming out of the same databases to ensure accuracy and compliance with Commission rule requirements; works with customers who have scheduled meetings or who walk into the reception area; and assists customers in choosing the proper application type based on the data being provided by the customer and applying Transportation program guidelines. Additionally, this position educates the public and regulated entities about PUC requirements, rates, rules, and decisions in person and through the PUC's transportation call center line.
Duties include, but are not limited to:
Interacting with customers to assist in the proper preparation of permit applications and/or filings for docketed proceedings and to resolve issues;
Reviewing, analyzing, and processing hard copy and e-filed advice letters, applications, petitions, pleadings, staff-initiated actions, annual reports, Civil Penalty Assessment Notices (CPANs), formal complaints, and compliance filings, per established procedures;
Reviewing and analyzing all filings to ensure the filing has been made correctly and decide if the filing meets the required criteria as established by statute and Commission rules for the transportation carrier type;
Processing both online and hard copy applications and filings for towing carriers, household goods movers, limited regulation carriers (e.g. luxury limousines), other passenger carriers, transportation network companies, large market taxicab services, and vehicle booting companies;
Adjusting work according to changes that have occurred and accounts for changes made by statute for which Commission rules may not yet have been established;
Analyzing historic Commission information and deciding, pursuant to statute or PUC rule, if the applicant is not currently eligible for another permit;
Answering a variety of informational inquiries and providing explanations to questions or problems customers are having regarding transportation-related matters, either over the phone, via email, or in person, based on PUC rules, regulations, and procedures;
Gathering information from the customer and deciding how customer questions should be answered on topics including, but not limited to, application requirements, transportation carrier types, insurance requirements, safety rules, and Commission rules.
MINIMUM QUALIFICATIONS (MQs): Graduation from an accredited college or university with a bachelor's degree in business, communications, economics, law, psychology, public administration, or in a field of study related to the work environment; and
One (1) year of professional* experience working which must include all of the following:
Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and procedures;
Experience working according to detailed policies, procedures, and deadlines;
Customer service experience, including responding to internal and external inquiries; and/or handling and resolving customer complaints, and responding to difficult customers with tact and diplomacy.
Document this experience in your application  IN DETAIL , as your experience will not be inferred or assumed. Part time experience will be prorated. SUBSTITUTIONS: A combination of professional* work experience as described above, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted for the bachelor's degree on a year-for-year basis; and
A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the experience on a year-for-year basis.
*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.
Preferred Qualifications :
Demonstrated professional* experience working in the public sector and/or in a regulatory environment, including maintaining files, responding to telephone calls and emails, and responding to internal and external inquiries;
Demonstrated state experience compiling and analyzing data and performing data entry, including utilizing databases;
Demonstrated professional* experience working in the utilities, telecommunications, and/or transportation industries;
Demonstrated experience working with or knowledge of Colorado PUC statutes, rules and regulations;
Proficiency in Spanish (speaking, reading and writing);
Demonstrated professional* experience working with customers through direct contact (via phone, email, or in person), while reviewing and resolving inquiries in accordance with policies and procedures.
Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
Demonstrated attention to detail;
Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;
Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
Demonstrated ability to understand and abide by workplace principles, practices and
behaviors as internally identified and defined by the division and department;
Demonstrated ability to read, understand, interpret, apply, and explain laws, rules,
policies, and procedures;
Sound judgment and the confidence to make decisions on a routine basis;
Self-motivated, self-directed, reliable, and accountable;
Self-starter, including the ability to work independently, learn new processes, utilize
own knowledge and that of the supervisor, and complete work with minimal supervision;
Demonstrated professional demeanor;
Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Docs, Sheets, Slides, etc).
Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.
The successful passing of a reference check and/or, if required, a background check.
A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.
Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.
Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson's Janssen vaccine, as defined by the most recent State of Colorado's Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.
PLEASE READ - Required Application Materials Interested individuals must submit the following online:
1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.
2.  A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from and ******' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.
3. A detailed cover letter , explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Veterans' Preference : Candidates who wish to assert Veterans' Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates. 
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
ADAAA Accommodations : DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at  or call .
Appeal Rights : 
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.