Equifax is looking for a talent credit risk customer life cycle expert to refine and manage the customer product journey at Equifax from start to finish. This job will be responsible for defining and evolving the customer journey within Equifax's USIS Division.
The ideal candidate will navigate a complex and matrixed product offering and create coherent journeys and experiences to target customer segments. They will define what products and offerings are best to engage customers with an eye on how to then grow the business within an established customer, reflecting the additional value driven through Equifax products.
The ideal candidate is obsessed with creating long term customers and has a proven track record for creating cohesive experiences that address the full lifecycle of credit needs for business customers.
What you'll Do Evaluate and perform gap analysis on existing customer journeys across multiple segments
Propose solutions to address gaps and address new opportunities in the customer product journey
Oversee the customer product journey for key customer segments
Manage the roadmap for customer product journey enhancements across multiple platforms
Work closely with product managers, tech leaders ,data scientists and other leaders to drive and measure customer journey outcomes
What is the experience you need Bachelor's degree, MBA preferred
5 years of experience working with FinTech, Telco and/or Auto verticals
10+ years of industry experience supporting credit risk life cycle stages (Pre screen, origination, account management)
5 or more years of experience in Product Management
2 or more of management experience
What could set you apart Expert knowledge of credit Risk Data industry
Relevant product management experience in two or more of the credit lifecycle stages
Strong customer segmentation capabilities
5+ Years of CX experience
Excellent presentation skills
Experience managing a product ecosystem
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