About IntelePeer.ai: IntelePeer Cloud Communicationshelps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.
What we are looking for: As an integral member of our Customer Development Team, the IVR Developer is responsible for developing customer functionality connected to our Communications Platform as a Service (CPaaS) infrastructure, including: 1) developing code, scripts, and extracts, and 2) contributing to design documents and reviews. This position is comprised of approximately 60% new development and 20% maintenance and 20% troubleshooting and resolving issues.
POSITION RESPONSIBILITIES: Develop code, scripts, extracts, and other artifacts required to solve customer technical issues Contribute to design documents and participate in design reviews Be proactive and inquisitive in Identifying and finding solutions solutions to recurring problems with software Work closely with key stakeholders including Customer, to develop solutions and designs Determine severity and impact of issues on the business and communicate status to Management Work both independently and with a group of highly skilled developers Be flexible with work hours and schedule; provide on-demand support as needed Keep up to date on industry technical trends and new development methodologies to maintain current skills and remain current with industry standards Other duties as assigned REQUIREMENTS: Education: Bachelor's Degree in Engineering, Computer Science, Mathematics or related field. Expertise & Experience 5+ years of PHP development experience Strong understanding and experience using OO design principles and test-driven development At least 2 year of experience with Linux /Unix At least 3 years of experience working with web services (SOAP and REST) At least 2 year of experience with MYSQL At least 3 years of experience with HTML / CSS, JavaScript / AJAX / jQuery / JSON Experience in troubleshooting software issues Git experience a plus Docker experience a plus Shell scripting a plus Experience with PHP Frameworks like Laravel, Cake, etc is a plus SQL and/or NoSQL experience Successfully communicate technical issues clearly to individuals with varying levels of technical knowledge and understanding Effectively and efficiently solve mission critical technical problems in a startup-paced business environment Competencies Strong problem-solving skills Strong organizational, prioritization, and documentation skills Excellent verbal and written English communication skills, including the ability to communicate clearly with non-technical individuals, including customers Exceptional attention to detail Continuous improvement attitude Quality-, customer service-, and continuous improvement-driven to consistently delight internal and external customers Team player who is willing to go above and beyond to help others Self-motivated, proactive, and resourceful Positive, professional attitude and ability to establish and maintain effective working relationships in cross-functional and team environment Reacts quickly and adapts to changes in priorities, circumstances, and direction Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment Why you'll love it here: Unlimited Vacation for exempt employees Paid Holidays Competitive medical, dental & vision insurance for employees and their dependents 401K Retirement Plan Stock Options Company-paid life insurance Health & Flexible Savings Accounts Cell phone, gym, and internet reimbursement Paid Parental Leave Tuition Reimbursement Employee Assistance Program (EAP) Free snacks (Denver, and or Fort Lauderdale) Fun events (virtual and in-person) Applicants must be authorized to work for any employer in the U.S.
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