Customer Care Manager

Job Description:

Ecolab is seeking a skilled and experienced Customer Care Manager to join our team in Houston, Texas. As a Customer Care Manager, you will be responsible for managing relationships with our customers to ensure their needs are met and issues are resolved in a timely and efficient manner. This position requires a high level of communication skills, problem-solving abilities, and the ability to work collaboratively with internal teams to deliver exceptional customer service.

Responsibilities:- Respond to customer inquiries and complaints in a professional and timely manner- Develop and maintain strong relationships with key customers- Ensure customer satisfaction and retention through proactive communication and support- Investigate and resolve customer issues, escalating when necessary- Monitor customer accounts and provide regular updates on service issues- Collaborate with internal teams to address customer needs and improve overall customer experience- Analyze customer feedback and implement strategies for continuous improvement- Provide guidance and support to customer care team members

Requirements:- Bachelor's degree in business administration or related field- Minimum of 6 years of experience in customer service or account management- Strong communication and interpersonal skills- Confident and resilient personality- Critical thinking and problem-solving abilities- Attention to detail and ability to multitask- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite- Ability to travel occasionally for customer visits

Benefits:- Paid overtime- Travel and spending expenses covered- Life insurance- Opportunity to work in a high-achieving environment where excellence is pursued in every endeavor

Equal Opportunity Statement:Ecolab is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.