Customer Service Assistant - Work From Home

Job Description:

We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team at WestRock. This is a part-time, work from home position based in Washington, D.C., US at the Associate Level. The ideal candidate will have at least 4 years of experience in customer service and possess the personality traits of being adaptable and motivated, as well as the soft skills of time management and creativity.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with product information, order status, and issue resolution.3. Process orders accurately and efficiently.4. Maintain customer records and update information as needed.5. Collaborate with other departments to ensure customer satisfaction.6. Provide feedback to improve customer experience and service.

Requirements:1. Minimum of 4 years of experience in customer service.2. Excellent communication skills, both written and verbal.3. Strong problem-solving abilities and attention to detail.4. Ability to work independently and manage time effectively.5. Proficiency in Microsoft Office and CRM software.6. High school diploma or equivalent required.

Benefits:- Vision insurance- Paid Time Off (PTO)- Medical coverage

Working Environment:At WestRock, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. We prioritize diversity and inclusion in everything we do, and we are committed to providing a supportive and inclusive work environment for all employees.

Equal Opportunity Statement:WestRock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.