Customer Service Associate

Customer Service Associate Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.
Responsibilities: Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customersWork on special short-term projects to offer customized support for new products or products at end-of-lifeMonitor the customer satisfaction levels and develop methods for increasing themAssist in creating ways for delivering excellent customer service to irate or problematic customers Qualifications: High school diploma/GED required (College degree preferred)2+ years experience in a customer service roleProficiency with MS OfficeAbility to work well in a team environmentStrong sense of professionalism and discretion required Benefits: The management team offers an environment where our associates ideas are not only heard but implemented. As a company, we offer advancements base solely on individual performance.
Full paid one one trainingFull time / Part Time$10-$15 hourly plus weekly bonusesManagement trainee positions openingTravel opportunities