Do you want to join us in helping to fight the world's most threatening
diseases and enabling access to care for more people around the world? At
Siemens Healthineers, wepioneer
breakthroughs in healthcare. For everyone. Everywhere.
At
Siemens Healthineers, we offer you a flexible and dynamic environment with
opportunities to go beyond your comfort zone to grow personally and
professionally. Sound interesting? Then come and join our global team as Customer
Service Engineer III.
Our
global team: We are a team of 66,000 highly dedicated employees across more
than 70 countries passionately pushing the boundaries of what's possible in
healthcare to help improve people's lives around the world. As a leader in the
industry, we aspire to create better outcomes and experiences for patients no
matter where they live or what health issues they are facing. Our portfolio,
spanning from in-vitro and in-vivo diagnostics to image-guided therapy and
innovative cancer care, is crucial for clinical decision-making and treatment
pathways.
Our
culture: We are part of an incredible community of scientists, clinicians,
developers, researchers, professionals, and skilled specialists pushing the
boundaries of what's possible, to improve people's lives around the
world. We embrace a culture of inclusivity in which the power and
potential of every individual can be unleashed. We spark ideas that lead to
positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.
• Service
Area – Pittsburgh, PA
• Shift
Requirements after onboarding/training for this role: First Shift: M-F,
8:00 AM – 5:00 PM
This is a
role well suited to an ambitious professional, looking for the next step in
their career. As a Customer Service Engineer III, you will be
responsible for:
You will be servicingAX/XPImaging Equipment in thePittsburgh, PAarea. Customer Service
Engineer Level based on prior experience.
You will be responsible for
installing, troubleshooting, repairing, and performing preventative
maintenance on all Siemens Healthcare systems at customer sites with
minimal supervision.
You will be responsible for
delivering both timely and effective repairs as well as adequate training
of operators to ensure optimal system performance, resulting in superior
customer satisfaction.
You will manage financial
performance within their territory, meeting or exceeding budget for
revenue generation, expense control and inventory management.
·Ensure that all tool and test equipment expiration
dates are managed, and that no overdue calibration test equipment is used or
maintained in the field and usage of tool and test is documented on eFSR.
You will manage company assets to
include a company car, cell phone, computer, tools, inventory parts, etc.
Establish and maintain proper
business relationships with customers and peers, as well as performing
necessary administrative duties accurately.
·Provides mentoring to other CSE's on all competencies
and responsibilities.
This
position may suit you best if you are familiar with what is below, and
would like to do develop your career with Healthineers
You have knowledge and experience
performing service, preventative maintenance, and modifications on Medical
Imaging Equipment at customer sites with minimal supervision.
You have the ability and
experience to establish and maintain proper business relationships with
customers and peers, as well as performing necessary administrative duties
accurately.
You have experience in testing, repairing,
and maintaining capital medical equipment.
You have strong customer service
and communication skills.
Required skills to have for the success of this role
·Minimum high school diploma; technical
Associates Degree or equivalent preferred.
·Must be proficient in the use of tools
and service test equipment, with the ability to work both individually and in
an established team setting.
·Proficiency
in all necessary network applications and tools (including but not limited to
eVO, mButler, MS Office applications, Concur, NAM Customer Service
website—Engineer Tools).
Can locate, read, and understand
documents for install, set-up, repair, troubleshooting, schematics, block
diagrams and functional descriptions.
·5+ years' experience as a medical
technologist or field service engineer (biomedical engineer) servicing
diagnostic instruments needed.
Valid driver's license, ability to drive
independently day and night, and good driving record required
Physical Requirements: Lifting
50lbs regularly (floor to above waist/head), and often over 50 lbs,
walking, ladder/stepstool climbing, bending, twisting, sitting work,
squatting work, standing work, high-reach, fine grasping manipulation,
good vision, and ability to work alone.
Must demonstrate excellent judgment in
customer relations and in managing company resources; strong competency in
instrument systems technology to include mechanics, electrical, chemistry, and
software technology; experience with electronics, hydraulic and pneumatic
systems.
At Siemens Healthineers, we value
those who dedicate their energy and passion to a greater cause. Our people make
us unique as an employer in the med-tech industry. What unites and motivates
our global team is the inspiration of our common purpose: To
innovate for healthcare, building on our remarkable legacy of pioneering ideas
that translate into even better healthcare products and services. We recognize
that taking ownership of our work allows both us and the company to grow. We
offer you a flexible and dynamic environment and the space to move beyond your
comfort zone to grow both personally and professionally.
If you
want to join us in transforming the way healthcare is delivered, visit our
career site at https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the
specific position before applying, please visit: https://usa.healthcare.siemens.com/about.
Beware of
Job Scams
Please beware of potentially
fraudulent job postings or suspicious recruiting activity by people that are
currently posing as Siemens Healthineers recruiters/employees. These scammers
may attempt to collect your confidential personal or financial information. If
you are concerned that an offer of employment with Siemens Healthineers might
be a scam or that the recruiter is not legitimate, please verify by searching
for the posting on the Siemens Healthineers
Career Site.
"Successful candidate must be able to
work with controlled technology in accordance with US export control law." "It
is Siemens Healthineers' policy to comply fully and completely with all United
States export control laws and regulations, including those implemented by the
Department of Commerce through the Export Administration Regulations (EAR), by
the Department of State through the International Traffic in Arms Regulations
(ITAR), and by the Treasury Department through the Office of Foreign Assets Control
(OFAC) sanctions regulations."
As an
equal-opportunity employer we are happy to consider applications from
individuals with disabilities.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Applicants and employees are protected under Federal law from discrimination. To learn more,Click here.
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