Job Title: Customer Service Officer Positions Company: 1915 South / Ashley Location: Chicago, Illinois, US / Hybrid Remote Work Possible At 1915 South / Ashley, we pride ourselves on delivering exceptional customer experiences that resonate with our values of integrity, innovation, and community. While we are not currently hiring, we are excited to invite spontaneous applications for Customer Service Officer positions. We believe in building a talent pool of energetic and resourceful individuals who can contribute to our mission when we expand our team in the future. If you are passionate about customer service and eager to make a difference, we encourage you to submit your CV for consideration.
Responsibilities: As a Customer Service Officer, you will play a vital role in ensuring our customers receive the highest level of service. Your responsibilities will include, but are not limited to:
Customer Interaction: Engage with customers through various channels (phone, email, chat) to address inquiries, resolve issues, and provide information about our products and services.
Problem Solving: Utilize your decision-making skills to identify customer needs and provide effective solutions, ensuring a positive experience for every customer.
Product Knowledge: Maintain a thorough understanding of our product offerings and services to provide accurate information and recommendations to customers.
Feedback Collection: Gather customer feedback and insights to help improve our services and enhance the overall customer experience.
Collaboration: Work closely with other departments, such as sales and logistics, to ensure seamless service delivery and address any customer concerns promptly.
Documentation: Accurately document customer interactions and maintain records in our customer relationship management (CRM) system.
Training and Development: Participate in ongoing training sessions to stay updated on product knowledge, customer service techniques, and company policies.
Promote Company Values: Embody the values of 1915 South / Ashley in all interactions, fostering a culture of respect, inclusivity, and joy within the workplace.
Requirements: We welcome candidates from entry-level to senior-level positions. The ideal candidate will possess the following qualifications:
Experience: Previous experience in customer service is preferred but not mandatory. We value enthusiasm and a willingness to learn.
Personality Traits: Energetic and resourceful individuals who thrive in a dynamic environment will excel in this role.
Soft Skills: Strong decision-making abilities and excellent presentation skills are essential for effectively communicating with customers and colleagues.
Adaptability: Ability to adapt to changing situations and handle multiple tasks simultaneously while maintaining a positive attitude.
Team Player: A collaborative spirit and a commitment to contributing to a joyful and vibrant work environment.
Benefits: At 1915 South / Ashley, we believe in taking care of our team members. While we are not currently hiring, we want to assure you that our future employees will enjoy a range of benefits, including:
Vision Insurance: Comprehensive vision coverage to support your eye health.
Remote Work Flexibility: Enjoy the option to work remotely, allowing for a better work-life balance.
Employee Discounts: Access to exclusive discounts on our products and services.
Working Environment: We strive to create a workplace that injects joy and vibrancy into every aspect of our operations. Our team is dedicated to fostering a supportive and inclusive atmosphere where creativity and collaboration flourish. We believe that a happy team leads to happy customers, and we are committed to making our workplace a source of inspiration and positivity.
Equal Opportunity Statement: At 1915 South / Ashley, we are committed to creating a diverse and inclusive environment. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. We celebrate diversity and are dedicated to building a team that reflects the communities we serve.
If you are excited about the possibility of joining our team in the future and believe you have what it takes to excel as a Customer Service Officer, we encourage you to submit your CV. We look forward to reviewing your profile and potentially reaching out when we are ready to expand our team. Thank you for considering a career with 1915 South / Ashley!
How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.