Customer Service Order Management - Manufacturing

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Siemens Grand Prairie, TX location is growing and looking to add a Customer Service Order Management Representative to their team. The Customer Support Representative will support both our internal and external customers to deliver exceptional customer support while increasing customer satisfaction.
You will make an impact by:
Provide timely responses to internal and external customers, including delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations. Facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution.
Interface with customer support, project management on product delivery and order management issues. Provide solutions and alternatives to customers to meet their shipment needs.
Demonstrate a competency level of product, production process and capabilities as well as the SAP order management system.
Provide direction and solutions on process improvements as well as train peers as appropriate.
Lead project teams and serve as team member for special projects to drive continuous improvement and the team's performance

You'll win us over by having the following qualifications:
Basic Qualifications:
5+ years of experience in customer facing role supporting a manufacturing or distribution client.
Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution.
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
High School Diploma or equivalent. Specialized skill training/certification may be required. Associates degree in related discipline is preferred.
Legally authorized to work in the United States on a permanent and continual basis without company sponsorship.

Preferred Qualifications:
5+ years' experience in a Customer Support role supporting industrial or construction electrical distribution and products.
SAP system knowledge/experience
Work experience in the manufacturing industry
Work experience in a customer support role

You'll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $59,150 - $101,400. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Siemens Corporationis a U.S. subsidiary of Siemens AG, a leading technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In fiscal 2023, which ended on September 30, 2023, the Siemens Group USA generated revenue of $19.9 billion and employs approximately 45,000 people serving customers in all 50 states and Puerto Rico.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here .
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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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