Salary: $36,954.84 Annually Location : DeKalb County, GA Job Type: Full Time Salaried Job Number: ******** Division/Section: District 3-5 County Position Opening Date: 09/06/2024 Closing Date: 9/20/2024 11:59 PM Eastern Description
We are Accepting Applications for the Following Position:
Customer Service Representative 2 (10073)
Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.
Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com. E XCEPTIONAL BENEFITS INCLUDE: 13 Paid Holidays 3 Weeks Annual Leave 3 Weeks Sick Leave Flexible Schedules within our core working hours of M-F 8:15am-5pm Pension Plan Employer 401K Match Payroll Deductible Health Benefits Payroll Deductible Flex Benefits Flexible Spending Accounts Worksite Wellness Diverse Workforce Opportunities for Growth Hybrid teleworking option for
eligible positions after probation LOCATION: T.O. Vinson Health Center
DIVISION/DEPARTMENT: Clinical Services
SALARY INFORMATION : $ 36,954.84 Annually / Pay Grade H / Job Code GST121 Job Responsibilities DUTIES: Under broad supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Resolves complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors. Minimum Qualifications MINIMUM QUALIFICATIONS: High school diploma/GED and two (2) years of experience
communicating information in a customer service setting;
OR
One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
NOTE: Some positions may require area specific certifications/licenses. PREFERRED QUALIFICATIONS: Billing and fee collection experience in a medical or clinical setting and experience with front office registration and Microsoft Office Suite. Additional Information NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.
Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.
Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.
ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: "Career Opportunities" at If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: ******** .
DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions? Yes No
02
Are you a current employee of DeKalb Public Health? Yes No
03
Have you ever worked for the Agency DeKalb Board of Health/ DeKalb Public Health that you are applying for? Yes No
04
What is your highest level of education completed? Bachelor's Degree Associate's Degree High School Diploma GED
05
How many years of experience performing basic office functions, computer related duties, and customer service do you have? Less than 1 Year 2-4 Years 5 + Years
06
How many years of experience do you have with customer service to include providing recommendations to resolve issues? None Less than 1 year 1 - 3 years 3 - 5 years More than 5 years
07
Do you have experience processing paperwork and fees for services rendered? Yes No
08
Do you have experience working with client and/or medical scheduling software? Yes No
Required Question
