Customer Service Representative Joint Expeditionary Base Little Creek
Virginia Beach, VA 23459
On-Site Position
Compensation: $21.44/hr - $25.55/hr (Depending on Benefit Selection) 24/7/365 Flexibility Do you have strong customer service skills? Are you looking for an opportunity to assist our Military Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Little Creek, VA.
As a Customer Service Representative, you will: • Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Here is a short video of My Navy Career Center: https://www.youtube.com/watch?v=n86B5UY7H4o
\n Requirements:DOD Secret Security Clearance Eligible Four (4) years' experience, or three (3) years with Associates degree, or Military background a plus. Experience in customer service and responding to requests for information, Contact center experience preferredKnowledge of current CRM systemsAbility to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requestsKnowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshootingProficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requestsThe ability to multi-task, prioritize, and manage time effectivelyThe ability to work in a fast-paced environment with the flexibility to work nights and weekendsThe ability to type at least 30 WPMProven experience as a data entry clerk or similar position.
\nStrategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.