Availa Bank
Description:
EEO/AA employer
Availa Bank believes our people make a difference and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. Click the Apply link to find out more.
This is not a remote position.
CUSTOMER SERVICE REPRESENTATIVE POSITION SUMMARY
The Customer Service Representative position is responsible for assisting customers with requests for bank services via phone, chat, and/or email. This position will handle basic inquiry calls along with completing research for customers with internet and telephone banking issues. The Customer Service Representative will also handle a variety of daily tasks supporting processing and online banking functions.
BENEFITS
Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs.
Benefits may include:
Medical, Dental & Vision Plans
Option for Health Savings Account (HSA)
Life Insurance (Company paid for employee)
401K and Employee Stock Ownership Plan (ESOP)
Company Paid Short & Long Term Disability Insurance
Flexible Spending Account (FSA) & Dependent Care
Eligibility for Tuition Assistance and Discounts
Employee Assistance Program (EAP)
CUSTOMER SERVICE REPRESENTATIVE
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES
Provides courteous and timely service to all customer needs from a variety of sources
Assist customers with routine account-related requests such as: answering questions concerning accounts, statements, on-line banking features and other customer needs as they arise
Direct requests and/or callers to appropriate staff or department throughout the bank
Cross sell bank products and services to current and potential customers
Assist with processing functions such as creating new online banking letters, address changes in bill pay and online banking, verifying and reporting account balances, and completing Checkback processes
Respond to customer requests via email, telephone, and/or chat
Requirements:
CUSTOMER SERVICE REPRESENTATIVE
ROLE QUALIFICATIONS:
Education
High school diploma or equivalent required
Experience
Accounting or banking experience encouraged
Other Skills and Abilities
Exceptional oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employees
Must be able to multi-task in a fast-paced environment
Maintain a complete understanding of regulatory and compliance policies and procedures
Exhibit patience; remain personable and provide a positive experience
Demonstrate a level of knowledge and skills equivalent to a Universal Banker I
Must be able to work flexible hours and shifts
Must have a valid driver's license and reliable transportation
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