Call Center Representative - On-site Logan A/C & Heat Services
57 reviews Dayton, OH 45414
Starting at $17 an hour?-?Full-time
Logan A/C & Heat Services?in?Dayton, OH?is looking to hire a?full-time Call Center Representative to provide fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance?and?a supportive growth-oriented environment?
WHO IS LOGAN A/C & HEAT SERVICES? Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.
A DAY IN THE LIFE OF A CALL CENTER REPRESENATATIVE What I Do As A Customer Experience Specialist The Customer Service
Representative provides excellent customer service by answering phones,
scheduling services, assisting, and directing customers to ensure a positive
experience.
Essential Duties and Responsibilities: Answer incoming calls for all
markets Schedule service calls
efficiently and profitably Make outbound calls to
schedule maintenance for customers Maintain customer records by
updating account information Respond promptly to customer
inquiries Follow up on unscheduled
service leads Communicate with customers
through email, text, and/or phone Maintain professionalism,
courtesy, and empathy with customers, establishing a positive rapport Resolve product or service
problems by clarifying complaints, determining the cause, and providing
the best solution, with follow-up to ensure resolution Work and communicate
professionally with peers, other departments, and markets Meet call metrics,
maintenance plan goals, and evaluation expectations Ability to work a rotating
schedule, including evenings, weekends, and holidays Perform additional duties as
assigned Competencies: Active
Listening:
Focuses on understanding customers and asking appropriate questions Communication: Timely and appropriate
responses, demonstrating a quick grasp of information Composure: Remains poised under
pressure and does not become defensive Courtesy: Demonstrates politeness and
respect in interactions with others Patience: Tolerant and thorough,
ensuring customer concerns are fully addressed before acting Experience and Requirements: Bachelor's Degree or
Associate's Degree with 1-3 years of related experience 1-3 years of experience in
customer service Experience with customer
database systems Proficiency in Microsoft
Word, Excel, and Outlook Strong written and oral
communication skills Ability to adapt to changes
in a fast-paced work environment QUALIFICATIONS Strong verbal and written communication Ability to work independently and with a team Excellent organizational skills Strong problem-solving skills Computer skills Experience talking over the phone 1-3 years customer service experience Ability to pass a background check Valid driver's license WORK SCHEDULE 9:00 AM-5:30 PM Monday-Thursday & 8:30 AM-5:00 PM on Friday. This position also has a requirement for holidays and Saturdays, working at least one holiday a year and one Saturday a month with holiday and Saturday hours being 7:30 AM-12:00 PM. Benefits: Eligibility for benefits
begins after a 90-day probationary period. We offer a comprehensive
benefits package, including: Medical, Dental, and Vision
Insurance Health Savings Account (HSA) Short and Long-Term
Disability Insurance Life Insurance Paid Vacation, Sick Time,
and Holiday Pay 401(k) Plan and Profit
Sharing (eligible after 1 year of employment) To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.