Customer Service Representative
POSITION SUMMARY:
Gerson is a leading N95 producer as well as a premier manufacturer of air-purifying respirators, liquid filters for cleaning paints and solvents, tack cloths for removal of surface particulates, chemical cartridges, and melt-blown filters. We are a premier manufacturer with over 50 years of experience in the manufacturing field.
We are seeking a Customer Service Representative to work with customers to ensure a smooth sales process. You will demonstrate excellent customer service and professionalism as well as develop leads and seek opportunities to present additional products to current as well new customers. This position is also responsible for maintaining and servicing distributors and key accounts with pricing quotations, order entry, and the management of other requests from customers. This position interfaces regularly with customers, sales representatives, company sales managers, production, and shipping.
You must possess excellent customer service skills and have a positive attitude, be a good communicator to provide timely and accurate solutions to customers. We offer a full benefits package including
medical, dental, HRA, bonus, 401k, life insurance , and
paid time off
and
holidays . If you would like to join a company that fosters a collaborative, innovative environment and whose products are well known and trusted throughout the world we would be excited to hear from you!
RESPONSIBILITIES:
The core responsibilities include, but are not limited to the following:
Promote and foster positive customer relationships
Take and solicit orders from customers over the phone and through email
Review and enter orders with correct pricing and provide confirmation, freight, and deliver information directly to customers
Monitor key accounts and initiate order follow-up
Promote positive customer feedback
Assist in the resolution and follow up of any orders
Handle all inquiries in a professional manner
ESSENTIAL SKILLS:
Ability to prioritize and work effectively with or without direct supervision
Outstanding customer service skills including the ability to organize and follow-up
Excellent organizational skills and detailed oriented
Must be a team player and possess good interpersonal skills
Ability to problem solve and communicate effectively both verbally and in writing to all levels of staff and customers
Proficient computer skills, including Windows, MS Office, Excel, EDI, Customer Portals
Intermediate math skills
Ability to work in a fast-paced environment
EDUCATION AND EXPERIENCE:
High school or equivalent. College degree preferred
Minimum of 2 years of previous customer service experience
This is a full-time, in office, Monday through Friday 8:30am - 5:00pm position.
We are an EEO/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
