Customer Service Representative

Title: Patient Support Specialist Location: Pittsburgh PA (Onsite) Contract: 3 months (with possible extension) Basic Skills Required: High School or GED required 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred) Call Center operating metrics and performance management experience (a plus) Knowledge of pharmacy Responsibilities: Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care, and reimbursement needs.
Focus on patient empathy and the consumer experience to assure our patients of ease of use of program goals and ultimately drive access to care and medication adherence.
Based on volume, they may also process claims and/or answer phones.
Refers to requests for escalation as needed and engages other internal areas such as Program Management, IT, and other Patient Support teams to resolve issues.
Performs other assignments as needed.