We are looking for a Customer Success Client Trainer for Brazil who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains.
Not only are you helping our clients to use and navigate our platform, But helping them to successfully integrate our platform into their daily processes within their practice/Clinic in a seamless way.
Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions.Develop a trusted advisor relationship with clients and a solid support for all training needs of the platform throughout the customer journey.Encourage refresher training and training on new functionalities to ensure the client is getting the optimum use from the platform capabilities.Be willing to learn and hence have a deep understanding of the software perfectly and to know how to explain it to a client that might not be very tech savvy.To adapt your speed of teaching to the understanding speed of the client.Experienced at training people in the past on solutions using a tablet device.Work closely with the Customer Success Manager to plan training needs/Requirements as well as reporting afterwards the experience and any follow up regarding client concerns or possible additional commercial opportunities that could have been identified during the training session.Ensure the client has access to all online learning resources. Have 3+ years of experience as trainer, coach or consultant within a B2B SaaS or SW company.Are tech savvy with a strong desire to build and support relationships and expand product use within a customer environment.Be Fluent in Spoken and written Brazilian Portuguese and a high level of English.Possess excellent judgement with consultative, problem solving, and escalation resolution skills.Be very customer support focused and have the ability and understanding on how to convey knowledge to clients with differing levels of existing technical knowledge.Superior written and verbal communication skills; able to communicate clearly and in a compelling manner to audiences of various levels.While this is a remote position you should be based within Europe to ensure you are able to offer the best service possible before, during or after Clinic hours. Experience working in B2B and luxury/niche B2C companies/the aesthetic industry and or medical field would be a plus.An educational or technical background.Have empathy and patience with a strong desire to give the best possible in terms of training and support.Be resilient, enjoy ambiguity, and thrive in a fast-paced agile environment.Be a brand ambassador and deliver a superior client experience.Have the ability to follow the process and maintain the highest levels of confidentiality.