Title: Customer Success Engineer
Location: Fully on-site - 5 days per week in Plano, TX
Duration: Year contract - potential for extension and conversion to permanent
Exact Compensation: $42.76 an hour
Description: Provide technical expertise on our client's Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans. Target Qualifications: 5+ years of experience in network security engineering, operations, support, or professional service, or similar roles.Network Security certification from Palo Alto Networks (PCNSA, PCNSE) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.Experience using a customer centric approach and being customer facingExperience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.Experience in customer escalations, account management, and project management.Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.Education: Bachelors or Masters in Cybersecurity or another Engineering degree