Why Work With Us?
The hiring company is transforming the way electronics are designed and built. From startups to technology giants, their digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
Constant innovation has created a transformative technology, unique in its space
More than 30,000 companies and 100,000 electronics engineers worldwide use the hiring company's products
They are growing, debt-free, and financially strong, with the resources to become a leader in the industry
The hiring company is part of a Business Unit within a larger organization. It is a data platform for electronic components and industrial products, living at the center of electronic design.
About the Role
The team is excited to welcome an additional Onboarding & Customer Success Manager . The selected individual will be the key link between small- and medium-tier customers, covering distribution partners, component manufacturers, and DaaP/API users. This role will respond to requests and complaints swiftly, coordinating communication around issues and providing an amazing experience for customers. Over time, this function will provide input to strengthen internal processes and conduct projects to drive higher revenue and help the business achieve its KPI's.
A Day in The Life of Our Customer Success Managers:
The selected individual's mission is to provide an excellent experience to customers through rapid and effective issue resolution while working with the internal team to advocate for the voice of the customer.
Expected Outcomes:
Customers will be onboarded quickly and accurately
Customers will have a positive onboarding experience
Customers will want to spend more with all hiring company Organizations
Achieve revenue targets
Who You Are and What You'll Need for This Position:
Experienced. 5-7 years minimum client services, customer support, and or sales support roles
Enthusiastic. You are self-motivated and exhibit passion, excitement, and a can-do attitude
Proactive. Obsessed about getting ahead of the needs of customers and the sales organization
Customer Focused. Recognize that good customer service is key to customer longevity
Results Oriented. Focused on delivering a positive outcome as quickly and efficiently as possible
Attention to Detail. Achieve thoroughness and accuracy when accomplishing tasks by being passionate about all aspects of customer communication
Quick Study. Able to pick up on industry and internal terminology quickly
Team Player. Foster a collaborative and inclusive environment
Communicative. Someone who speaks and writes clearly and can articulate without being overly verbose
Resourceful. Able to do "more with less"
Benefits
Healthcare coverage
Prescription drug, vision, and dental plans
HSA and FSA accounts
Life and AD&D insurance; disability coverage where applicable
Retirement 401(k) Plan Option with match
Calm App and Employee Assistance Program
Paid holidays plus a "Choice Day" off per quarter
Paid time-off on arising schedule upon key milestones
Sick time for Dr. appointments or family health needs
Family medical, maternity, paternity, and military leave
Flexible working arrangements available based on role and location
Home internet allowance
Free lunch, snacks, and drinks every day in office
Free parking
The salary range for this role is $65,000-$87,000
What Matters to Us
Big-thinking in pursuit of purpose
Diversity of thought
Courage of conviction
Transparency of intent
Ingenuity of AND
Agility in action
Adaptability of approach
Grit in pursuit of mission
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