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Title: Customer Success Project Manager
Duration: 06+ months contract (possible extension)
Location: Remote role
Job Description:
Our team is a growing and dynamic organization that plays a key role in the success of our customers, our employees, and our company. Our PS Technical Services Project Managers lead customers, partners, and our teams through the implementation of complex projects using a combination of management and technical skills. They are highly organized, strong communicators, and have a real passion for driving successful customer outcomes. If you possess the ability to orchestrate and lead all aspects of post-sales implementation services, negotiate timelines, handle customer expectations, and foster customer adoption, then this role may be exactly the challenge you are seeking.
Lead technical deployment projects from kickoff to close out.
Create and maintain technical project plans outlining tasks, milestone dates, and allocation of resources aligned to statements of work (SOWs). Plan and manage resources ensuring all projects meet customer obligations and budget expectations.
Provide timely and accurate status updates to all customers, partners, and stakeholders throughout the project lifecycle.
Own and manage technical project escalations through to resolution, and ensure expectations are set with customers and our teams Maintain and our, partner and customer relationships.
Maintain up-to-date knowledge of our products, industry best practices, and project management skills through continuous learning.
Skills
years of project management or service delivery management experience in a customer-facing role, with PMP certification or equivalent preferred. Proven experience leading the delivery of complex customer projects.
working for a SaaS software vendor & excellent verbal and written communication skills.
preferred in computer science, computer engineering or equivalent work experience.
to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team.
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