Your Impact:
As a Customer Success Specialist with the Asset Protection product line, you will be exposed to many facets of the
business. From triaging and replying directly to inbound client requests; to working with the engineering, order
entry and production teams to ensure a smooth and successful client experience. The exposure provided opens
many growth opportunities. We seek continuous improvement for our Customers our Products our Processes and
Ourselves. Great opportunity to join a dynamic, diverse, driven, engineering team with a growth mindset!
Here's where you'll demonstrate your proficiencies:
• Using Salesforce manage orders from entry to delivery and responding to customers inquiries.
• Triage inbound client requests.
• Act as tier 1 phone support for inbound calls, escalating to appropriate department.
• Provide proactive client support to ensure success from order to delivery.
• Some quoting functions may be required.
• Ability to evaluate problems as they arise and propose solutions from established options.
Qualifications:
Skills & Experience
The successful candidate will be able to demonstrate the following skills and experience:
Minimum 1 year of related customer service experience.
Associate's degree preferred.
Strong written and verbal communications skills.
Strong phone etiquette and problem-solving skills.
Requires attention to detail and ability to quickly learn new processes required.
Collaborates well with teammates and cross-functionally.
Works within established procedures with a moderate degree of supervision.
Preferred Skills:
Oracle and Salesforce experience.
Strong Typing Skills
Proficiency in Microsoft Office Suite
Knowledge of electric power transmission and distribution.
Bilingual is a plus.
The hiring pay range on this position is $20-$23/HR depending on experience.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.