Position Title: Customer Support Engineer (Semiconductor Manufacturing)
Location: Milpitas, CA
Company Description:
Six Sigma (the services division of Winslow Automation, Inc.) is the industry expert in the soldering and modification of high-reliability integrated circuits for space, telecommunications, military, and medical industries.
With 35+ years of experience, we are one of the few remaining semiconductor manufacturing companies in Silicon Valley and we are here to stay!
We believe in doing it right the first time and doing the right thing all the time.
Our team of ~100 employees is continuously growing and we need honest, reliable, and fun individuals to join us.
Why Join Us?
Stable high-technology company, fun-loving team members
401(k), Profit Sharing, PTO, Vision, Dental, Health, Holidays
Close to BART and light rail
We are currently hiring a Customer Support Engineer (Semiconductor Manufacturing)
Job Description:
As a Customer Support Engineer at Six Sigma, you will play a critical role in supporting the technical needs of our customers.
You will be responsible for building strong relationships with key stakeholders, understanding their engineering and quality requirements, and delivering tailored support and solutions that drive their success.
Your technical acumen, interpersonal skills, and exceptional writing abilities will be essential in conveying our value proposition and securing new business opportunities.
Responsibilities:
Develop and maintain strong relationships with existing and potential customers in the semiconductor manufacturing industry.
Understand customers' technical requirements and provide support and solutions that meet their needs.
Collaborate with internal teams to ensure the successful delivery of products and services, and to support post-delivery customer issues.
Prepare and deliver compelling presentations, proposals, and technical documentation.
Identify new business opportunities and develop strategies to expand our market presence.
Prepare and negotiate quotations and contracts to achieve sales targets.
Stay updated on industry trends, market conditions, and competitors' activities.
Qualifications:
Bachelor's degree in Engineering or Science related field.
Proven experience in a customer facing technical role or account management within the semiconductor or high-tech manufacturing industry.
Strong technical knowledge of semiconductor manufacturing processes and products.
Exceptional people skills with the ability to build and maintain relationships with diverse stakeholders.
Excellent written and verbal communication skills.
Ability to translate complex technical information into clear, concise, and persuasive content.
Self-motivated, goal-oriented, and able to work independently and as part of a team.
Proficiency in CRM software and Microsoft Office Suite.
Employees Enjoy:
Optional 9/80 Work Schedule (every other Friday off)
Medical, Dental, and Vision Insurance
FSA (Flexible Spending Account)
Life Insurance and Long-term Disability
Paid Holidays & PTO
401(k)
Profit Sharing
This position requires handling of product or information which is subject to ITAR regulations.
Applicants must be either a U.S. citizen or U.S.
Permanent Resident (i.e.
a Green Card Holder).