We are seeking an organized and detail-oriented Entry Writer to join our team. In this role, you will manage and prepare entry documents in compliance with U.S. Customs Service regulations and other relevant federal agency guidelines. You will be the key liaison between shippers, customs officials, and internal stakeholders, ensuring the accurate and timely processing of shipments. Key Responsibilities: Documentation Preparation: Prepare entry papers based on shipper's invoices in adherence to U.S. Customs Service regulations and other federal guidelines (e.g., EPA, FDA). Freight Management: Receive and process freight, documentation, and waybills; assess and collect fees for shipments. Data Entry: Open and manage shipment files using dedicated software systems. Customer Communication: Respond to inquiries via fax, email, or telephone promptly and professionally. Issue Resolution: Negotiate with domestic customers and act as an intermediary for foreign customers to resolve issues and reach agreements. Regulatory Compliance: Review invoices and shipping manifests for compliance with tariffs and customs regulations; prepare necessary manifests for shipments. Shipment Tracking: Notify consignees of shipment delays; provide proof of delivery (POD) as requested. Conversion and Calculation: Verify and convert merchandise weights or volumes to align with international standards; convert foreign currency to U.S. equivalents or vice versa; calculate duties or tariffs. Documentation Correction: Correct Entry Processing Orders (EPOs) as directed by the supervisor. Filing and Payment: File documents with the Customs Service and arrange for the payment of duties. Duty Quotation: Provide quotes for duty rates on goods to be imported. Customs Coordination: Contact customs officials to facilitate the release of incoming freight and resolve customs delays. Billing and Refunds: Itemize charges, prepare freight bills, accept payments, and issue refunds. Qualifications: Experience: Minimum of two to four years of experience in a related role, with at least six months to one year of experience in freight forwarding or customs documentation. Skills: Strong analytical abilities, proficiency in PC and relevant software, and a thorough understanding of sea freight products and processes. Customer Focus: Demonstrated ability to deliver exceptional customer service and support. Adaptability: Capable of learning all aspects of the team's work and providing cover as needed. Self-Motivation: Proven self-starter with disciplined work habits, strong leadership, and motivational skills. Preferred Qualifications: In-depth knowledge of U.S. Customs regulations and federal agency guidelines. Experience with international shipments and customs documentation processes. Mandarin a +