Device and Non-Monetary Fraud Consumer Product Strategy Analyst IIINewark, Delaware; Plano, Texas; Richmond, Virginia;
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Job Description:
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational databases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.
Account Takeover (ATO) persists as one of the most prevalent threats within the fraud landscape today. This, coupled with the expansion of our digital capabilities, and the wide array of compromised information available for purchase, has increased the scope and complexity of effectively detecting, mitigating, and monitoring ATO risk within the Bank's ecosystem.
The Fraud Prevention and Detection organization relies heavily on our understanding of current fraudster tactics to expand our capabilities, reduce customer impact, and make strategic investment decisions. As such, data related to customer profiles and online banking login events hold an important key to securing best-in-class fraud performance and exceptional customer experiences. The selected candidate will work closely with the Cross-Functional teams and internal stakeholders to minimize process gaps and deliver on organizational loss goals.
The role will be responsible for several key areas:
1. Creation, implementation, and maintenance of rules and capabilities designed to detect account takeover and non-monetary fraud
2. Developing effective monitoring and oversight for cross-functional processes
3. Deriving actionable insights from complex data
4. Working closely with internal and external partners to understand limitations and opportunities for improvement
5. Implementing appropriate controls in partnership with functional stakeholders
6. Investigation and root cause analysis of major fraud losses and emerging trends
Responsibilities: Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputsPerforms complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performanceLeads coordination of the production of product performance reports and updates for senior managementSkills: Business AnalyticsData Quality ManagementMonitoring, Surveillance, and TestingOral CommunicationsProblem SolvingAnalytical ThinkingCritical ThinkingData and Trend AnalysisInnovative ThinkingResearchThis position is not eligible for sponsorship Required Qualifications: - 2+ years of fraud, cyber, or risk analyst experience developing and/or optimizing mitigation strategies
- 3+ years of SQL and/or SAS coding ability
- Intermediate Excel and PowerPoint capability
- Ability to identify opportunities for improvement and work autonomously with minimal direction
- Ability to work in a fast-paced, dynamic environment
Desired Qualifications : - B.A./B.S in Computer Science, Data Science, Statistics or related field
- Advanced degree in Computer Science, Data Science, Statistics, or related field
- Fraud or Claims background with focus on Online Banking, Account Takeover, and/or authentication
- Understanding of statistical methods for developing performance metrics
- Familiarity with data visualization tools, preferably Tableau
- Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)
- Proficiency coding in SAS and/or Python and using Hadoop Impala/Hive
- Familiarity with code automation
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details:
Pay range $79,700.00 - $118,900.00 annualized salary, offers to be determined based on experience, education, and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan.
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