Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry's first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.
To date, Eightfold AI has received more than$410 million in funding and a valuation of over $2Bfrom leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be!
About the Role:
We are seeking an operationally-minded and customer focused Director to lead and scale our Engagement Management practice. In this role, you will oversee a team of Engagement Managers who are project managers responsible for driving implementation delivery and optimization services for our enterprise customers.This role requires both leadership and hands-on engagement and you will be expectedto oversee the portfolio of customer projects within a region while directly leading or advising on engagements (with a target billable utilization).
The ideal candidate will have extensive experience in leading complex projects, strong people management skills, and the ability to deliver exceptional customer outcomes.
Responsibilities:
Practice Ownership:
Lead the development and implementation of project management best practices, methodologies, and tools across the organization.
Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects and ensure team members are meeting billable utilization targets and other established KPIs.
Identify opportunities to streamline processes and improve operational efficiency through continuous improvement programs.
Own and execute leadership-defined strategic initiatives to support business growth and organizational expansion.
People Leadership:
Ensure your team of Engagement Managers meet or exceed expectations in completing projects successfully while meeting revenue targets and delivering business outcomes with a high level of customer satisfaction.
Ensure Engagement Managers are adhering to established processes and project data, financials and status is updated accurately and on-time.
Participate in resource planning, resourcing allocation and capacity planning.
Implement strategies for knowledge management, practice development, and continuous enablement in line with the greater Solution Delivery enablement strategy.
Create a high-performance culture by performing on-going coaching,providing timely feedbackand partnering with team members on development plans & career paths.
Customer Focus:
Build strong customer relationships and understand their evolving needs.
Deliver exceptional customer experiences through solution-driven approaches and, where required, executive sponsorship and engagement escalation management.
Ensure all Engagement Managers are leading implementation engagements to meet customer expectations, drive customer satisfaction, and unlock the value of our customer's investments in Eightfold solutions.
Act as the lead for assigned implementation project(s) and actively program manage to ensure on-time, on-budget and high-quality delivery of implementations.
Qualifications:
10+ years of professional services, project management, or consulting experience.
A bachelor's degree in business, technology or a related field.
A proven track record in a similar leadership role focusing on enterprise SaaS implementation and project management.
Experience with HRIS and Talent Intelligence solutions implementation strongly preferred.
Experience with AI based technologies preferred.
Strong leadership and people management skills.
Exceptional interpersonal skills and the ability to to communicate effectively across all levels of an organization, both internally and externally.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.
Hybrid Work @ Eightfold:We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
*Please note this role is open to all US locations except for SF Bay Area, CA and NYC, NY and categorized as remote. The base salary range below is provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zone is determined by location.
Zone B: All US locations except for SF Bay Area, CA and NYC, NY: Base Salary: $192,000 to $226,000
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Press-https://eightfold.ai/about/press