Manager, Agency Services

Symetra has an exciting opportunity to join our service team as aManager, Business Analyst and Solutions!

About the role

The Manager of Business Analysis and Solutions is focused on the vision and strategies of the group while managing the tactical components of running the daily business. This position is designed to focus on ensuring we are receiving optimal performance from our technology, vendors and strategic partners. Primary responsibilities include leading a team in support of the business division. Responsibilities also include Project Management on key initiatives as needed.

What you'll do in this role
Management of Team and Business Unit: Leads a team of Analysts/Configuration Analysts/Specialists. Provides direct oversight to the team(s), providing team members with coaching, feedback and developmental opportunities, including: Setting clear expectations and holding employees accountable for performance, overseeing training and development of employees directly and indirectly and making effective staffing decisions, building appropriate bench strength, ensuring employees adhere to legal and operational compliance requirements, challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.

Management of Production Support and Projects: Management of work in-take, prioritization, and capacity for efforts across divisions. Management of issue triage and resolution. Make scope/schedule/resource (including budget) trade-off decisions with little or no guidance – ensure commitments are tracked and met. Ensure line of business priorities and IT capabilities (technology and resources) are aligned through prioritization-management and effective communications. Exercise independent judgment in developing methods, techniques, and standards for obtaining solutions. Take lead role in high visibility and high impact projects. Acts as key decision-maker.

Tactical Execution: Ensures team and all team members are meeting or exceeding service level goals. Maintains knowledge about procedures and workflow, monitoring for timeliness and accuracy and adjusting as needed. Develops and prioritizes annual goals that will provide framework for goal setting for all positions within the team(s) and monitors for successful completion. Provides regular reports to upper management, including service level metrics and prepares scorecard results. Actively monitors staffing needs.

Strategy: Actively seeks to improve accuracy and flexibility with services provided and seeks to enhance customer and partner experience to ensure it aligns with company goals. Partners with Agency Services Operations Director/AVP to set strategic direction for increased productivity for respective areas and drive execution. Drives team to identify and implement process improvements that will increase overall efficiency, quality of work and lower unit costs. Supports budget cycle by providing relevant information.

Representation and Collaboration: Establishes and maintains positive relations with all external and internal distribution partners, Symetra internal contacts, and customers. Actively participates and, if appropriate, sponsors division initiatives. Identifies potential impacts to team(s), including procedures and workflow. Prioritizes team/department projects and assigns appropriate individuals to complete them.

Executive Presence: Conducts formal presentations on behalf of business unit for employees, executives, and/or internal/external partners. Be available for travel and presentation opportunities as needed. Fills in for AVP/Director as needed.

What we offer you
"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences." Darrell J. - Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overviewopens a pdf file

Compensation
Salary Range: $91,200 - $151,900 plus eligibility for annual bonus program 

Who you are
Experienced people leader; adept at building relationships with internal and external partners, conveying needs, and setting clear expectations.
High attention to detail to catch discrepancies, errors and irregularities in data that can impact decision-making and outcomes.
Skilled in setting performance benchmarks, evaluating analyst outputs and providing coaching.
Skilled at conducting root cause analysis to identify underlying issues impacting audits, financial data quality, or compensation processes.
Strong problem-solving ability to make sound decisions quickly when challenges arise and to guide analysts through complex issues

.   • Escalates up and across the organization as situations require.
Ability to deal with the ambiguity associated with working in a fast paced and changing environment.
Demonstrated expertise using written & verbal communication skills to distill technology initiatives into understandable and compelling executive level presentations.
Strong negotiation and consensus building skills when dealing with internal customers, Stakeholders and team members. Ability to recognize and resolve conflict.
Exceptional communication, problem solving and cross-group collaboration skills.
Degree in finance, accounting, business administration or related field (preferred, not required)

Travel:
Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington.Symetra covers all travel and accommodation expenses.

Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products—and operate our company—to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit:
https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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