Cardinal Health - Director, IT Practice Operations – Navista Network Location: Honolulu, Hawaii
The Director, IT Practice Operations will join forces with business and solution/product leaders to plan, build, execute and deliver the roadmap for the Navista Network MSO business. The Director will lead a diverse team of technology associates across IT operations and enterprise IT teams while working across multiple geographies to support the IT Practice needs delivered through planning, collaboration and agile product software releases each year. Accountable for driving the Practice IT strategy in support of these value streams, this leader will be responsible to support all technology needs of the practices in the network to ensure day-to-day operations are smooth, escalations are handled, and all opportunities to roll out industry-leading differentiated technology assets are fully realized.
Responsibilities:
Support the overall IT strategy by meeting department goals and anticipating future needs, identifying, and defining broad solutions to support IT Infrastructure, commercial/clinical applications, and data assets within the organization.
Prioritize and triage organization efforts, escalations, and communications to ensure efficient and effective IT operations.
Identify and drive automation and process improvements to improve the cost of service for practices.
Executive stakeholder management and communication.
Coordinate with corporate implementations on providing local technical assistance on all office needs, new site implementations, and office expansions.
Oversee and plan support and advisory as applicable for full system's lifecycle, including scoping, support, escalations, patching, planning, and retirement of systems.
Manage and lead the IT staff (internal and practice IT staff as applicable), providing guidance, support, and professional development recruits, develops, and supervises technical staff.
Assist in identifying, selecting, and managing vendors, including contract negotiations, auditing, and billing.
Establish, implement, and enforce standard system access and user capabilities, working closely with corporate IT on any modifications of the procedures.
Provide technical leadership and assistance in developing direction for future data processing requirements.
Ensure compliance with relevant regulations and standards, conduct audits, and prepare reports as required.
Leadership & Communication:
Lead and inspire technology teams that are responsible for the end-to-end Practice IT delivery, new product delivery, and operations.
Reinforce a strong service culture by balancing the needs of day-to-day IT needs, product management, and service optimization.
Partner with the leadership team to achieve organizational and operational objectives.
Identify and remove process and organizational bottlenecks.
Manage an organizational budget.
Conduct reviews, provide career guidance, and develop associates & teams through recruiting, training, and ongoing coaching.
Define and execute the operating model to drive quality and performance, as well as customer and stakeholder satisfaction.
High EQ and ability to influence others and navigate sensitive situations while maintaining positive relationships.
Interact with internal and external leaders, including senior management.
Develop the technology strategy in partnership with solution, operations team, and leadership and product management teams.
Leverage industry and market expertise to drive IT operations efficiency and capture opportunities.
Develop strategic partnerships and forge strong relationships with internal and external teams.
Maintain roadmap alignment with company and practice offering strategic initiatives.
Drive and enable teams to establish and radiate progress toward key metrics to measure success—e.g., key objectives and key results (OKRs), key performance indicators (KPIs).
Discovery:
Support discovery activities with operational and clinical teams — e.g. practice assessment, special project discovery, etc.
Drive the involvement of all practice leadership teams to gather opportunities and help prioritize them.
Ensure that we deliver on the measures to drive value to practices and MSO business.
Enable continuous and rapid testing & learning to systematically identify and mitigate risks.
Delivery:
Accountable for delivery of all technology initiatives to drive key business outcomes.
Manage relationships with vendors or other enterprise services needed to operate and deliver for your area of focus.
Provide leadership to ensure security, privacy, and integrity of practice applications and patient/user data.
Foster a culture of continuous improvement and root cause problem solving to identify and drive improvements in process and operations.
Ensure Agile discipline around releasing differentiated technology products based on rigorous prioritization as understood through discovery and assessment.
Measurement:
Direct the collection and ongoing management of a portfolio of performance metrics to communicate the service metrics of IT Operations and tools/software adoption in practices.
Foster a culture of data-driven decision making, by working with stakeholders and product teams to refine strategy based on performance metrics.
Qualifications:
Minimum of 15 years of IT experience, including in IT, Commercial Application, and Clinical Data Applications preferably in an Oncology practice setting.
Minimum of 7 years of proven supervisory/leadership experience.
Minimum of 3 years' experience with vendor management and contract negotiations.
PMP Certification or 5 years project experience preferred.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio).
Healthcare industry experience preferably in Oncology preferred.
User/Consumer/Clinical Software rollout experience in a large MSO setting preferred.
Significant experience with customer relationship management systems, Salesforce.com a plus.
Familiarity with regulated healthcare environments (e.g., FDA, HIPAA) is nice to have.
Demonstrated ability to manage team performance, career, and professional development.
Demonstrated ability to understand business processes, set IT operation direction and oversee successful software/clinical product rollout.
Strong skills in stakeholder management and internal evangelism of IT Operations/service principles.
Track record of identifying clinical/applications product software development techniques and hardware/software platforms, and conceptual knowledge of technology standards.
Demonstrated problem-solving ability that drives operational excellence.
Anticipated salary range: $130,700 - $211,050
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being including:
Medical, dental, and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before payday with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Application window anticipated to close: 9/6/24. If interested in the opportunity, please submit your application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience, and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.
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